myDW Health Monitoring Service Explained

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Affected Roles: Administrator, Channel Partner

Related DW Products: DW Spectrum Professional, DW Spectrum Enterprise, COVA, VMAX G4

Last Edit: March 16, 2026

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Health Monitoring Service

myDW provides an interactive user interface, through which DW Channel Partners (CPs) and Managed Service Providers (MSPs) can monitor and direct maintenance service for End User customers.

myDW offers an online health monitoring dashboard through which Channel Partners and security integrators can check and confirm the statuses of registered customer sites and hardware, choosing to proactively notify and respond to any developing issues or device failures as they occur.

This article will outline some of the key points and terminology of myDW for users who are interested in signing up for the myDW Health Monitoring Service.

What is myDW?

myDW is Digital Watchdog’s cloud-based health monitoring platform for DW products, including standalone analog and IP recorders and DW Spectrum Servers. This service enables integrators with remote system health monitoring, proactive alerts and responsive solutions, event sharing, and detailed reporting based on collected data.

Key features include:

Premium health monitoring service for all DW systems in a single location
Gain valuable performance data on your systems and manage them more efficiently
Reduce IT workload with simplified system management and real-time alerts
Seamless system management scalability
Available on any web browser and mobile app using the same single sign-on
Centralized user management
Streamline incident management with instant alerts and reports and assign users to address events quickly.
Video sharing with users inside and outside the organization for quick action on alerts
Camera View Verification (CVV)
PathFinder Peer-to-Peer (P2P) remote connection
Roaming Profiles
Cybersecurity with multi-factor authentication
Hardware inventory, HDD health reports and monitoring
Verify critical functions with 24/7 enterprise system health management
Admin management, storage retention and video quality settings
System recording and camera status
Advanced, user-customizable system reports

Compatible Mobile Applications

myDW is a health monitoring service and provides an online dashboard through which subscriptions and site registrations can be managed. For remote viewing, the following mobile applications are supported:

DW Mobile Plus – primarily used for viewing with VMAX Plus, VMAX G4, and COVA recorders. myDW registration is required for full feature support when using a DW COVA recorder.
DW Spectrum Mobile – used for viewing DW Spectrum Professional Sites, remote connection services are through the DW Cloud service. myDW registration does not interfere with this related, yet separate, connection option.

Defining a myDW Organization

myDW works on a hierarchal model where Digital Watchdog Administrators provide services in by generating Subscription Keys for distributors and system installation technicians – who are otherwise recognized as “Channel Partners”.

Channels Partners (and their subsequent Sub-Channel Partners) can create End User Organizations and provide Subscription Keys, taking on the role of Managed Service Providers (MSPs) by selling Subscription Keys and overseeing recurring subscriptions for their End User Organization affiliates.

Organization – a body of users who subscribe to the myDW service through association with a DW Channel Partner.
Sites and Systems – a “site” is one or more recording servers deployed at a location to view and record IP cameras on a single network.

myDW User Roles

DW Administrator (DW Admin)

Digital Watchdog’s role in the myDW hierarchal structure is as the root vendor, supporting Channel Partners who subsequently oversee their Organization’s Sub-Channel Partners and End User Organizations. DW Administrators primarily generate the Subscription Keys for distribution to Channel Partners who can sell/distribute to their End Users.

Channel Partner (CP)

A Channel Partner is any distributor or security installment entity working between Digital Watchdog overseeing and facilitating all Subscription Services consumed by their Sub-Channel Partners and End User Organizations. The responsibilities of a Channel Partner are to monitor the health of End User Organization recorders and cameras so that they can render support services for any issues that should arise. Additional responsibilities include tracking subscription services and distributing subscription keys. As such, Channel Partners should register as Managed Service Providers (MSPs) with Digital Watchdog before their myDW account is set up.

To create your own myDW Organization, you must be a DW Channel Partner. Otherwise, you can apply to become a Channel Partner with Digital Watchdog to access this option

An example of a Channel Partner is the owner of an alarm company who provides paid installation and monitoring services to small businesses, private residences, and local government buildings.

Sub-Channel Partner (Sub-CP)

Sub-Channel Partners are the equivalent of subsidiary businesses, branch offices, franchisee locations, etc. This role works virtually the same as a full Channel Partner but without direct connection to a Digital Watchdog Administrator.

An example of when the creation of Sub-Channel Partners would be ideal is if a nationwide alarm company has satellite branches in multiple locations. The Channel Partner could create Sub-Channel Partner profiles that are assigned to each manager of an individual location. These Sub-Channel Partners can then create End User Organizations for any clients that they oversee in their region.

End User Organization Administrator (EU)

An End User Organization is the actual customer in the myDW service model. The Organization Administrator can use the myDW Cloud Portal to configure the organization, manage users, and grant access.

It should be noted that only the End User Administrator can add recorders and cameras to their End User Organization.

Subscription Service

myDW Subscriptions are sold by the number of devices. Each device within an End User Organization must have a valid subscription to be part of the Organization. Expiration dates follow a Co-Termination model to determine the valid period of a cumulative subscription for the End User Organization.

Subscription Key – a unique alphanumerical identifier that provides access to services; generated by DW Administrators and sold/distributed by Channel Partners.

What is “Co-Term”?

“Co-Term” or “Co-Termination”, refers to adjusting the subscription time range by combining existing subscriptions and new subscriptions into a single expiration date, regardless of the purchase date.

This also means that if an account has multiple subscriptions activated at different times, all subscriptions are bundled together to share the same renewal or Co-Term renewal date instead of each subscription having a different renewal date for each individual device.

How is Co-Term calculated?

Regardless of how many subscriptions were applied or when they were applied, the subscription expiration date for all subscriptions will be the same. This is accomplished by averaging all active subscriptions and dividing by the Organization’s device count.

For more information about Co-Termination, check out the article Digital Watchdog’s Co-Termination Policy.

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For More Information or Technical Support

DW Technical Support: https://www.digital-watchdog.com/contact-tech-support/

DW Sales: sales@digital-watchdog.com | www.digital-watchdog.com

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