myDW Health Monitoring Service Explained

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Affected Roles: Administrator, Channel Partner

Related DW Products: DW Spectrum Professional, DW Spectrum Enterprise, COVA, VMAX G4

Last Edit: June 09, 2026

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What is myDW?

myDW is Digital Watchdog's cloud-based health monitoring platform for DW products, including COVA recorders, VMAX Plus (3rd generation) & G4, DW Spectrum Professional, and DW Spectrum Enterprise servers. The service enables Channel Partners and security integrators to remotely monitor system health, receive proactive alerts, share video clips, and generate detailed reports for their End User customers.

Key features include:

Remote health monitoring for all registered DW systems in a single dashboard
Real-time alerts and incident management with user assignment
Camera View Verification (CVV) for automated image quality monitoring
Hardware inventory, HDD health reports, and storage monitoring
Advanced customizable reports (Health, Inventory, CVV, Installation)
Video sharing inside and outside the organization
PathFinder Peer-to-Peer (P2P) remote recorder access
Centralized user and subscription management
Multi-factor authentication and cybersecurity controls
Available on any web browser and mobile app with single sign-on

Compatible Mobile Applications

myDW is a health monitoring service and provides an online dashboard through which subscriptions and site registrations can be managed. For remote viewing, the following mobile applications are supported:

DW Mobile+ — primarily used for viewing, playback, myDW push notifications or recorder camera channel events with VMAX, VMAX G4, and COVA recorders. myDW registration is required for full feature support with COVA recorders.
DW Spectrum Mobile — used for viewing and playback DW Spectrum sites. Remote connection is handled through the DW Cloud service, which is separate from myDW.

myDW Organization Structure

myDW operates on a hierarchical model:

Digital Watchdog (DW Administrator) — The root vendor. DW Administrators generate Subscription Keys for distribution to Channel Partners.

Channel Partner (CP) — Distributors or security integrators who oversee End User Organizations and Sub-Channel Partners. CPs monitor recorder and camera health, manage subscriptions, and distribute subscription keys to their customers. Channel Partners must be registered as Managed Service Providers (MSPs) with Digital Watchdog.

To create a myDW CP Organization, you must be a DW Channel Partner. You can also apply to become a Channel Partner.

Sub-Channel Partner (Sub-CP) — Subsidiary businesses, branch offices, or franchisee locations operating under a Channel Partner. Sub-CPs function similarly to CPs but without direct connection to a DW Administrator. For example, a nationwide alarm company could create Sub-CP profiles for each regional branch manager.

End User Organization (EU) — The actual customer in the myDW service model. The EU Administrator configures the organization, manages users, and grants access. Only the EU Organization Administrator can register recorders and cameras to the End User Organization.

For details on how Channel Partners interact with End User Organizations, including temporary access during setup, refer to CP Organization Creator — Temporary Administrator Access (30-Day Rule).

myDW Subscription

myDW subscriptions are sold by the number of camera channels. Each channel within an End User Organization must have a valid subscription. Expiration dates follow a Co-Termination (Co-Term) model that consolidates all active subscriptions into a single shared expiration date.

Subscription Key — A unique alphanumeric identifier that provides access to myDW services. Generated by DW Administrators and sold or distributed by Channel Partners.

For a full explanation of Co-Term and how it is calculated, refer to How to Navigate Subscriptions.

For information on how subscription states affect platform access, refer to myDW Subscription State Management.

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For More Information or Technical Support

DW Technical Support: https://www.digital-watchdog.com/contact-tech-support/

DW Sales: sales@digital-watchdog.com | www.digital-watchdog.com

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