Affected Roles: CP Administrator, Sub-CP Administrator, Owner, EU Administrator
Related DW Software: myDW Health Monitoring Service
Last Edit: September 9, 2026
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CP Organization Creator - Temporary Administrator Access (30-Day Rule)
Overview
When a Channel Partner (CP) creates a new Sub-CP or End User (EU) Organization in myDW, the system automatically grants the CP user temporary Administrator access to that organization for 30 days. This window is designed to allow the CP to assist with initial setup and transfer administrative ownership to the new Organization Owner.
This article explains:
- What happens automatically during the 30-day period
- What actions are required from the CP and the new Organization Owner
- What the system does when the 30 days expire
Creating a New Organization
When a CP creates a new Sub-CP or EU Organization, the CP user is automatically registered as a temporary Administrator of that organization beginning on the creation date.
Note: Only End User organizations can register recorders. Sub-CP organizations cannot register recorders directly.
Upon the CP's first connection to the new organization, an Access Notice will appear displaying the expiration date of their temporary access.
Selecting Don't show this message again will hide the pop-up. The 30-day countdown will continue in the background uninterrupted.
Inviting a User During Organization Creation
It is strongly recommended to invite a user during the organization creation process:
- Sub-CP Organizations — Inviting a user is required and cannot be skipped.
- End User Organizations — Inviting a user is optional, but strongly recommended. The user invited during creation is automatically granted Organization Ownership when they accept the invitation. If skipped, it will not be possible to invite another user until an active Standard subscription is applied or a COVA recorder is registered with a valid promotion key.
- Tip: DW feedback suggests inviting a service account email such as Maintanence or Tech support account to maintain access and ease the onboarding and management of the Organization.
Registering Recorders During the 30-Day Perio
The CP Organization Creator can register recorders to the EU Organization during the temporary access period. When the CP's temporary access expires and they are removed from the organization, the recorder connection to myDW will not be broken.
However, the following applies depending on recorder type:
- Spectrum and VMAX — A registered user can replace the CP's myDW credentials with their own directly on the recorder's myDW registration page.
- COVA — The CP's credentials are tied to the recorder's myDW registration. If an issue arises after the CP is removed, deleting the recorder from the myDW organization and re-registering it is the recommended resolution.
Inviting an Organization Owner
Ownership is only automatically transferred to a new user in two specific scenarios:
- During Organization creation — The user invited at the time of creation is automatically granted Organization Ownership when they accept the invitation.
- After the Day 5 notice — If the system prompts the CP to invite an Administrator and a user accepts that invitation, they are automatically granted Organization Ownership.
Outside of these two scenarios, users added to the organization are not automatically granted ownership. Ownership must be manually transferred by the Organization Creator or an Administrator.
Important: During the 30-day period, if ownership is not transferred, the oldest registered member will be granted ownership and the CP will remain as Administrator until Day 30, at which point they will be automatically removed.
System Notices During the 30-Day Period
The system sends automatic notices to keep both the CP and the new Organization Owner informed.
Day 5 – Invitation Request Notice
If no additional Admins have been added to the organization by Day 5, the CP will receive a notification to invite a new Administrator. Once the invited Admin accepts, ownership transfers automatically and the CP remains temporarily assigned until expiration or manual removal by the new Owner.
Day 20 – Installer Account Notice (10 Days Remaining)
Once an EU or Sub-CP Admin has received ownership, they will see a confirmation prompt upon logging in at Day 20. The Organization Owner must choose one of the following:
- Keep — Removes the expiration date from the CP's access. The CP remains as an Administrator permanently until manually removed.
- Remove — Confirms the CP's temporary access will be revoked automatically at the end of the 30-day window.
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Decide Later — Defers the decision until the next login.
If no option is selected, the CP's temporary access will automatically expire on Day 30.
Day 30 - Expiration
At the end of the 30-day period the system will automatically apply one of the following:
- If ownership has been transferred — The CP's temporary Administrator access and profile are automatically removed. No action is required.
- If ownership has not been transferred — The CP will be prompted to invite a new Administrator on every login. If multiple Administrator profiles exist but none have accepted ownership, the system will transfer ownership to the oldest existing Administrator account and remove the CP automatically.
This process prevents orphaned organizations and ensures continuity of management for both Sub-CP and EU Organizations.
Requesting Temporary Access to an Existing Organization
If a CP needs access to an EU Organization they are not already registered in, they can request temporary access separately through (LOGIN AS) within the Organization List. This is a different process from the automatic 30-day access described above.
Tip: This is where adding the Service account earlier can be optimized. The Channel Partner can be granted temporary or permanent access from that account.
For full instructions, refer to How to Request Temporary Access to an End User Organization.
Key Reminders
- Temporary Channel Partner administrative access is automatic and enforced by the system.
- Inviting an Owner at the time of Organization creation does not bypass the temporary access rules.
- The expiration time limit is enforced by the system, and the timer cannot be paused or extended.
- Ownership is always resolved automatically to prevent orphaned Organizations.
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