myDW Admin Unlock Utility

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Affected Roles: CP Organization Administrator, EU Organization Administrator

Related DW Software: myDW Health Monitoring Service

Software Version: myDW 2.0.80, COVA 1.4.8.83519

Last Edit: January 27, 2026

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Local Console Password Reset

The myDW Admin Unlock Utility generates a temporary, one-time password (OTP) that allows a Channel Partner or End User to regain local console access to a supported DW recorder through an Administrator account.

This utility is intended for emergency access only when the admin password has been forgotten. The OTP is generated using the recorder’s MAC address and current system date, both of which must be retrieved directly from the recorder’s local console.

Supported/Affected Devices:

DW COVA Recorder Series
DW VMAX Recorder Series
DW Encoder Series (support coming soon)
- DW-ENC4K16

Before you Begin

Prerequisites

Before beginning this procedure, ensure the following:

You have an active myDW account with access to the Utilities menu.
You have physical access to the recorder.
A monitor and mouse are connected directly to the recorder (local console access is required).
The recorder is powered on and displays the login screen.

Important Notes

The Admin Unlock Utility only works at the local console. Remote access is not supported.
OTPs are single-use and time-sensitive.
All OTP characters are case sensitive.
If the entered MAX address or date does not match the recorder exactly, the OTP generation will fail.

Generating a Temporary Admin Password

Accessing the Admin Unlock Utility in myDW

Using a web browser, access the myDW Web Portal and log in to your myDW account.
In the top-right corner, click on your profile and select “Help” from the drop-down menu.

Navigate to the Utilities tab then click the “Admin Unlock” tile.

NOTE: If the browser window is minimized or collapsed, expand it to ensure all menu options are visible.

General OTP Generation Workflow

The one-time password (OTP) generation process requires information displayed on the recorder’s local console. Steps vary by device type and are defined in the Device Specific Instructions section below.

At the recorder, retrieve the MAC Address and current system date.
In the myDW Web Portal:
- Select the appropriate Device Type.
- Enter the recorders MAC Address and Date exactly as shown.
Click “Generate OTP”.
Copy the generated OTP exactly as displayed (case sensitive).
Enter the OTP at the recorder’s local console.
When prompted, create a new Admin password.

Device Specific Instructions

COVA Recorder Series

The Admin Unlock process is identical across all supported COVA Models.

Supported Models

N0A (16-Channel)
N0Z (8-Channel / 4-Channel)
D1E (ENC4K16 – support coming soon)

To generate a one-time password for a COVA recorder:

At the COVA recorder’s local console login screen, click “Retrieve Password”.

In the Retrieve Password window, copy the COVA recorder’s MAC Address and Current Date/Time settings.

Return to the myDW and enter the matching information in the Admin Unlock window, then click “Generate OTP”.

Copy the generated one-time password (OTP) and enter it into the Dynamic Password field on the COVA recorder.

Upon successful validation, the COVA recorder will prompt you to create a new Admin password.

Enter and confirm the new password to complete the reset.

VMAX G4 Recorder Series (A1|IP)

To generate a one-time password for a VMAX G4 recorder:

In myDW, select “VMAX” as the device type.
At the VMAX recorder’s local login screen, perform the following:
- Enter “admin” in the User field.
- Enter “masterpwd” in the Password field.

Click the OK button when finished.