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Affected Roles: Organization Administrators, End Users
Related DW Software: myDW, CloudCam, Spectrum
Software Version: myDW 2.0.83 and CloudCam Plugin 0.1.1
Last Edit: October 12, 2026
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How to Install and Enable the myDW Service Plugin on CloudCam
The myDW Service Plugin enables a CloudCam device to communicate with myDW through the DW Spectrum Edge service. Installation is a two-part process: first, upload the plugin to the camera's local web interface; then configure the myDW Agent through the DW Spectrum Client and link it to your End User organization.
Download the latest version of myDW plugin for CloudCam here.
Resolution:
Part 1: Install the myDW Service Plugin on the Cloud Cam
1. Navigate to the camera's web interface by entering its IP address in a browser.
2. Click Setup.
3. Expand the System section in the left panel, then click PLUG-IN.
4. Click Select File and browse to the myDW Service Plugin file on your local machine.
5. Click Upload Plug-in, then click OK to confirm and begin installation.
6. Verify that the myDW Service plugin status displays as Running.
The myDW Service plugin is now installed and running on the camera. Proceed to Part 2 to configure the myDW Agent through the Spectrum Client.
Part 2: Configure the myDW Agent in the DW Spectrum Client
7. Right-click the Site in the left panel and select Site Administration.
8. Click Integrations.
9. Click myDW Service.
10. Enable the Install myDW Agent toggle, then click Apply.
11. Under Information, enter the EU Organization ID, myDW email address, and myDW password for the End User organization.
12. Under Spectrum Info, enter the Spectrum admin username, admin password, and server address, then click Apply.
13. Confirm the success message displays: "The system is registered to: [EU Org ID]."
14. Review the Status section to verify the plugin version, agent version, and agent registration status.
15. In myDW, navigate to the Recorder List and confirm the connection status for the registered device.
The Cloud Cam is now registered to the EU organization in myDW. The recorder will appear in the Recorder List and health monitoring will begin automatically.
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