Known Issue: Pre-Alarm Clips Do Not Display in Email Notifications (DW Spectrum)
Known Issue: Pre-Alarm Clips Do Not Display in Email Notifications (DW Spectrum) ----------------------------------- Affected Roles: Administrator, Owner Related Digital Watchdog VMS Apps: DW Spectrum® IPVMS Complexity: Medium Software Version: v4.1.31401 or newer Last Edit: May 26, 2021 ---------…
DW VMAX IP Plus Video Latency
DW VMAX IP® Plus Video Latency Troubleshooting ----------------------------------- Affected Roles: Administrator Last Edit: August 13, 2024 ----------------------------------- Live Stream Latency If you are encountering considerable video latency with an IP camera that is connected directly to the integ…
DW Spectrum - Troubleshooting HWID Changes in a Multi NIC Environment
Troubleshooting Hardware ID Changes in a Multi-NIC Environment ----------------------------------- Affected Roles: Administrator, Power Users Related Digital Watchdog VMS Apps: DW Spectrum Last Edit: April 4, 2025 ----------------------------------- HWID in Multi-NIC Environments In Multi-NIC hardware e…
DW Spectrum - Reporting DW Cloud Issues
Reporting DW Cloud Issues ----------------------------------- Affected Roles: Owner, Administrator Related Digital Watchdog VMS Apps: DW Spectrum Software Version: DW Spectrum v3.0 or newer Last Edit: April 16, 2020 ----------------------------------- DW Cloud Issues This article will outline how …
Flowchart: Troubleshooting Monitor Output Issues
Flowchart: Troubleshooting Monitor Output Issues ----------------------------------- Affected Roles: Administrator Complexity: Low Last Edit: April 1, 2020 ----------------------------------- Monitor Output Issues The use of a directly connected display monitor (VGA or HDMI) is recommended for the s…
Adding 3rd Party Cameras with ONVIF Discovery Issues to a VMAX IP Plus
Adding 3rd Party Cameras with ONVIF Discovery Issues to a VMAX® IP Plus ----------------------------------- Affected Roles: Admin, Owner Last Edit: August 13, 2024 ----------------------------------- Third Party Registration Issues While the VMAX IP Plus standalone NVR is considered to support most ONVI…
Troubleshooting PVX16W Video Loss
Troubleshooting DWC-PVX16W Video Loss ----------------------------------- Affected Roles: Administrator, Owner Related Digital Watchdog VMS Apps: DW Spectrum™ IPVMS Complexity: Medium to High Last Edit: August 2, 2024 ----------------------------------- PVX16W Connections The DWC-PVX16W multi-sens…
Troubleshooting a PoE Reset Error on a VMAX IP Plus
Troubleshooting PoE Reset Errors on a VMAX® IP Plus™ ----------------------------------- Affected Roles: Administrator Complexity: Medium Last Edit: August 16, 2024 ----------------------------------- PoE Reset Error If you are encountering an issue where a VMAX ® IP Plus™ is experiencing video loss…
VMAX IP G4 - Recovery Guide
VMAX IP G4 – Recovery Guide ----------------------------------- Affected Roles: Administrator Last Edit: March 13, 2025 ----------------------------------- System Recovery If your system is experiencing system errors, software corruption, or display issues, you can use the Recovery Firmware as a last …
DW Blackjack Cube-LX Freezing Fix
DW Blackjack® Cube-LX Freezing Fix ----------------------------------- Affected Roles: Administrator, Owner Related Digital Watchdog VMS Apps: DW Spectrum Complexity: Medium to High Software Version: DW Spectrum v4.0 or higher; Ubuntu OS 16.04 Last Edit: July 24, 2020 ------------------------------…
