MEGApix - CaaS Camera Troubleshooting
CaaS Camera Troubleshooting ----------------------------------- Affected Roles: Owner, Administrator Related Digital Watchdog VMS Apps: DW Spectrum Edge 4.2.0.34861(Recommended), 5.1.5.39242 Last Edit: October 2, 2024 ----------------------------------- Camera as a System Troubleshooting CaaS cameras…
Flowchart: Troubleshooting Web Viewer For An Analog DVR
Flowchart: Troubleshooting Web Viewer For An Analog DVR ----------------------------------- Affected Roles: Administrator Complexity: Low Last Edit: April 24, 2020 ----------------------------------- Web Viewer When connecting to your DVR through a web browser, you will be required to log in to the …
DW Spectrum - HWID Not Found and WMI Issue
Windows Management Instrumentation Troubleshooting ----------------------------------- Affected Roles: Owner, Administrator Related Digital Watchdog VMS Apps: DW Spectrum IPVMS Last Edit: August 24, 2023 ----------------------------------- WMI and “HWID Not Found” Issue Customers will sometimes chang…
C2P - Missing Splash Screen “Waiting for input”
Missing Splash Screen – “Waiting for Input” ----------------------------------- Affected Roles: Administrator Related Digital Watchdog VMS Apps: C2P Last Edit: January 22, 2020 ----------------------------------- Issue Description During a case where a user built C2P virtual cameras, the default “Waitin…
Flowchart: Non-Responsive IP Cameras
Flowchart: Non-Responsive IP Cameras ----------------------------------- Affected Roles: Owner, Administrators Related Digital Watchdog VMS Apps: DW Spectrum Complexity: Low to Medium Last Edit: April 3, 2020 ----------------------------------- Non-Responsive Cameras On occasion, users might enco…
Flowchart: Troubleshooting A Non-Responsive DVR/NVR
Flowchart: Troubleshooting A Non-Responsive DVR/NVR ----------------------------------- Affected Roles: Administrator Complexity: Medium Last Edit: April 28, 2020 ----------------------------------- Non-Responsive Units A Non-Responsive Unit can refer to a recording unit that experiences: * Powe…
Flowchart: Troubleshooting Video Loss For Analog Cameras
Flowchart: Troubleshooting Video Loss For Analog Cameras ----------------------------------- Affected Roles: Administrator Last Edit: January 24, 2025 ----------------------------------- Camera Video Loss When camera video no longer displays at the DVR or does not display during the initial connection,…
Standalone Network Interface Card Troubleshooting (WinOS)
Standalone Network Interface Card Troubleshooting (WinOS) ----------------------------------- Affected Roles: Administrator Complexity: High Last Edit: August 7, 2024 ----------------------------------- NIC Issues It is recommended to test the Local Area Network (LAN) communication when encountering …
Flowchart: Troubleshooting PTZ20x Controls
Flowchart: Troubleshooting PTZ20x Controls ----------------------------------- Affected Roles: Administrator, Installer Last Edit: January 23, 2025 ----------------------------------- PTZ Communication Issues PTZ (Pan, Tilt, Zoom) cameras allow users to survey a wider area by using the motorized func…
DW Blackjack - Virus Infected Systems
Virus Infected Systems ----------------------------------- Affected Roles: Administrator Related Digital Watchdog VMS Apps: DW Spectrum Last Edit: May 5, 2025 ----------------------------------- Virus Compromised Systems If your computer hosting the DW Spectrum Server becomes compromised by a computer v…
