DW Technical Support Pre-Contact Checklist
DW Technical Support Pre-Contact Checklist ----------------------------------- Last Edit: May 31, 2024 ----------------------------------- Please use this checklist before contacting DW Technical Support. These items may solve your issue and will save time for all involved if you call DW Technical Support. …
DW Spectrum - HWID Not Found and WMI Issue
Windows Management Instrumentation Troubleshooting ----------------------------------- Affected Roles: Owner, Administrator Related Digital Watchdog VMS Apps: DW Spectrum IPVMS Last Edit: August 24, 2023 ----------------------------------- WMI and “HWID Not Found” Issue Customers will sometimes chang…
VMAX A1 G4 - Recovery Guide
VMAX A1 G4 (4K) – Recovery Guide ----------------------------------- Affected Roles: Administrator Last Edit: August 1, 2024 ----------------------------------- System Recovery In the event of system errors, software corruption or display issues, recovery firmware files can be applied as a final trouble…
DW Spectrum - Preventing Camera Stream from Switching to MJPEG
Preventing Camera’s Stream from Switching to MJPEG ----------------------------------- Affected Roles: Owner, Administrator Related Digital Watchdog VMS Apps: DW Spectrum IPVMS Software Version: DW Spectrum v5.0.0.36183 and newer Last Edit: January 13, 2023 ----------------------------------- Unint…
Recovery Firmware For The EN4K16 Compressor
Recovery Firmware For The EN4K16 Compressor™ ----------------------------------- Affected Roles: Administrator Complexity: Medium Last Edit: August 6, 2024 ----------------------------------- System Recovery In the event of system errors, software corruption, or display issues, recovery firmware file…
MEGApix - CaaS Camera Troubleshooting
CaaS Camera Troubleshooting ----------------------------------- Affected Roles: Owner, Administrator Related Digital Watchdog VMS Apps: DW Spectrum Edge 4.2.0.34861(Recommended), 5.1.5.39242 Last Edit: October 2, 2024 ----------------------------------- Camera as a System Troubleshooting CaaS cameras…
Standalone Network Interface Card Troubleshooting (MacOS)
Standalone Network Interface Card Troubleshooting (MacOS) ----------------------------------- Affected Roles: Administrator Complexity: High Last Edit: August 6, 2024 ----------------------------------- NIC Issues It is recommended to test the Local Area Network (LAN) communication when encountering …
Flowchart: Troubleshooting Web Viewer For An Analog DVR
Flowchart: Troubleshooting Web Viewer For An Analog DVR ----------------------------------- Affected Roles: Administrator Complexity: Low Last Edit: April 24, 2020 ----------------------------------- Web Viewer When connecting to your DVR through a web browser, you will be required to log in to the …
Flowchart: Troubleshooting A Non-Responsive DVR/NVR
Flowchart: Troubleshooting A Non-Responsive DVR/NVR ----------------------------------- Affected Roles: Administrator Complexity: Medium Last Edit: April 28, 2020 ----------------------------------- Non-Responsive Units A Non-Responsive Unit can refer to a recording unit that experiences: * Powe…
Flowchart: Non-Responsive IP Cameras
Flowchart: Non-Responsive IP Cameras ----------------------------------- Affected Roles: Owner, Administrators Related Digital Watchdog VMS Apps: DW Spectrum Complexity: Low to Medium Last Edit: April 3, 2020 ----------------------------------- Non-Responsive Cameras On occasion, users might enco…
