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Showing articles from Issue tag

DW Spectrum - Resetting Analytics Storage Database

Resetting Analytics Storage Database ----------------------------------- User Group: Administrator | Owner Related Digital Watchdog VMS Apps: DW Spectrum IPVMS Software Version: 6.0 Last Edit: March 17, 2025 ----------------------------------- Analytics Storage Issues If you have recently updated the …

11/17/2023 - Technical Bulletin - V-Class & Mx95 Series Camera ONVIF Issue

DW Technical Bulletin To:   DW® Customers Date:   November 17, 2023 Re:   DW MEGApix V-Class/Mx95 Series ONVIF Issue DW MEGApix V-Class / Mx95 Series ONVIF Credentials ----------------------------------- Affected Model Numbers:   DWC-VSBD04Bi / DWC-VSBD04Mi / DWC-VSDG04Bi / DWC-VSDG04Mi / DWC-VSTB04Bi / DW…

DW Spectrum - Adjusting Linux Client Display Scale

Adjusting Display Scale for Linux Client ----------------------------------- Affected Roles:   Owner, Administrator Related Digital Watchdog VMS Apps:   DW Spectrum IPVMS Last Edit:   August 21, 2024 ----------------------------------- Display Monitor Scaling Issue Fix In some circumstances using a High Do…

C2P - Generic Event Email Notification Issue

Generic Event Email Notification Issue ----------------------------------- Affected Roles: Administrator Related Digital Watchdog VMS Apps: C2P Last Edit: January 22, 2020 ----------------------------------- Issue Description Generic Events do not trigger email notifications when sent by C2P ESE. Sol…

C2P - HSE Login Issue

HSE Login Issue ----------------------------------- Affected Roles: Administrator Related Digital Watchdog VMS Apps: C2P Last Edit: January 22, 2020 ----------------------------------- Issue Description When attempting to log in to the C2P HSE Search Engine, the system will not accept the login username…

Windows Upgrade: DW Spectrum Licenses and Credentials Lost

Windows Upgrade:  DW Spectrum Licenses and Credentials Lost ----------------------------------- Affected Roles:   Administrator, Owner Related Digital Watchdog VMS Apps:   DW Spectrum® IPVMS Complexity:   Medium Last Edit:   May 20, 2022 ----------------------------------- What Causes This Issue? During a…

C2P - Missing Virtual Camera Video

Troubleshooting Missing Virtual Camera Video ----------------------------------- Affected Roles: Administrator Related Digital Watchdog VMS Apps: DW Spectrum, C2P Last Edit: January 22, 2020 ----------------------------------- Issue Description Users who have connected their IP device to the C2P integra…

05/24/2022 - Technical Bulletin - DW Cloud and Microsoft Email Verification

Technical Bulletin To:   DW® Customers Date:   May 24, 2022 Re:  DW Cloud and Microsoft Email Verification Issue DW Cloud and Microsoft Email Verification Affected Model Numbers:  DW Spectrum® IPVMS Affected Software Version:  DW Cloud™ reliant systems Dear Digital Watchdog Partner, This technical bu…

Troubleshooting a PoE Reset Error on a VMAX IP Plus

Troubleshooting PoE Reset Errors on a VMAX® IP Plus™ ----------------------------------- Affected Roles:   Administrator Complexity:   Medium Last Edit:   August 16, 2024 ----------------------------------- PoE Reset Error If you are encountering an issue where a VMAX ® IP Plus™ is experiencing video loss…

Resolving Corrupted Database Index for DW Spectrum

Resolving Corrupted Database Index for DW Spectrum ----------------------------------- Affected Roles:   Owner, Administrator Related Digital Watchdog VMS Apps:   DW Spectrum IPVMS Software Version:   DW Spectrum v5.0.0.35746 Last Edit:   September 6, 2024 ----------------------------------- Database Index…

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