DW Cloud Account Removal

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Affected Roles: Administrator

Related Digital Watchdog VMS Apps: DW Spectrum® Professional

Last Edit: August 22, 2024

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Removing A DW Cloud Administrator

**IMPORTANT: Removal of the DW Cloud Administrator account from DW Spectrum will result in the removal of all DW Cloud accounts that are tied to that Site.

If a new DW Cloud account is added as the Administrator or if the same DW Cloud account is added again, DW Cloud users will need to be re-invited to the system.

**NOTE: Removing the DW Cloud Administrator account from DW Spectrum® Server will result in the removal of all DW Cloud accounts that are tied to that Site.

Removing Through the Professional Desktop Client

To remove a DW Cloud Administrator with the DW Spectrum Client:

Log into the DW Spectrum Site as the Administrator and open the Site Administration menu (CTRL+ALT+A).
Select the DW Cloud tab, then click on the Disconnect Site from DW Cloud button.

A confirmation pop-up will be displayed. Click the Continue button to proceed.

Enter the Administrator user’s login credentials then click “Disconnect” to disconnect the system from DW Cloud.

Removing Through the DW Spectrum Web Client

To remove a DW Cloud Administrator with the web client:,

Connect with the Server’s web client. You can do this either by
- Right-clicking on the Site in the DW Spectrum Client and selecting “Open Web Client”.

Or by opening a web browser and using the server’s IP address and port number.
- Example: http://192.168.1.100:7001
- If you are performing this on the Server itself, you can use the loopback address to connect. (e.g. http://127.0.0.1:7001)

Log into the web client as the Administrator user and select the Settings tab.

In the Site Administration > General menu, locate the DW Cloud section.

Click the Disconnect from DW Cloud button.

A confirmation window will display.

Click the Disconnect button to confirm.

Permanently Deleting A DW Cloud Account

By deleting a DW Cloud account, the account will no longer be useable for use with any DW Spectrum system.

Deleting a DW Cloud account is not for revoking access to a specific DW Spectrum Server or for deleting a user from DW Spectrum Professional.

**NOTE: If the DW Cloud account that you want to delete is the DW Spectrum Site Administrator, you must disconnect all systems from the DW Spectrum Web portal and disable two factor authentication to delete the account.

To delete a DW Cloud account: