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Encoder - Recovery Firmware for the ENC4K16 Encoder

Updated

DW-ENC4K16 Encoder Recovery Instructions

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Affected Roles: Administrator

Last Edit: June 29, 2026

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Firmware Recovery

In the event of system errors, software corruption, or display issues, recovery firmware can be applied as a final troubleshooting step. The recovery image installs a temporary recovery firmware that restores the encoder to a bootable state. After recovery completes, you must install the official production firmware.

This article will outline how to prepare and use the recovery firmware for the DWC-ENC4K16 analog to IP encoder.

 

Supported/Affected Devices:

  • 16-Channel 4K HD Analog to IP Encoder (DW-ENC4K16)

 

Recovery Preparation

Required Files

 

Important Notes

  • Using the recovery firmware will reset the encoder to factory default settings.
  • The ENC4K16 does not support remote firmware updates/upgrades; the process must be performed locally.
  • You will need two (2) USB drives, each formatted as FAT32
    • USB Drive 1: Contains the recovery firmware.
    • USB Drive 2: Contains the official firmware.

**NOTE: Each USB drive must contain only a single firmware file in the root directory. Additional files or folders may prevent the encoder from recognizing the firmware.

  1. Install the recovery firmware (only) on the USB drive.
  2. Use the recovery firmware on the encoder.
  3. Remove the USB from the machine and replace the recovery firmware with the official firmware (only).
  4. Insert the USB into the encoder and apply the official firmware.

 

Recovery Instructions

When applying recovery firmware to a DW-ENC4K16 analog to IP video encoder:

  1. Prepare the USB drives.
  1. Copy each firmware file (recovery or official release) to its respective USB drive.
  2. Ensure that the file is placed in the root directory of the USB and is not inside any folders.
  3. Ensure that there are no additional files or folders in the USB drives.

 

  1. Perform the System Recovery.
  1. Insert the USB drive with the recovery firmware (firmware98336_d2) into the encoder.
  2. Power OFF the encoder, then power it back ON.
  3. Wait for at least 15 minutes as the encoder:
    •  
      • Clears its configuration.
      • Repairs its kernel and file system.
      • Upgrades to the recovery firmware version.

 

  1. Install the Official Production Firmware
    1. After the recovery process is complete, install the official production firmware to restore the encoder to a supported firmware version
    2. Replace the USB containing the Recovery Firmware with the USB containing the Official Firmware (D4E_UI1P_240614_140_70237.release.fls).
    3. Using the local firmware update function, upgrade the encoder to the official version. Then update to the latest official firmware version for the encoder.

 

  1. Remove the USB drive from the Encoder and update to the latest official firmware version for the encoder.

 

 

 

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For More Information or Technical Support

DW Technical Support: https://www.digital-watchdog.com/contact-tech-support/

DW Sales: sales@digital-watchdog.com | www.digital-watchdog.com

Rev: 06/25                              Copyright © DW. All rights reserved. Specifications and pricing subject to change without notice.                            

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