C2P - Generic Event Email Notification Issue

Generic Event Email Notification Issue

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Affected Roles: Administrator

Related Digital Watchdog VMS Apps: C2P

Last Edit: January 22, 2020

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Issue Description

Generic Events do not trigger email notifications when sent by C2P ESE.

Solution

Open the settings and navigate to Advanced > Rule Definitions > Edit and confirm that there is an entry for “Generic Events”.
Only one (1) Generic Event is allowed on the form.
Check the C2P ESE and confirm that the setting is enabled for the Generic Event.
Confirm that the IP address of the VMS base is correct.
When creating a rule, confirm that all changes are correct and saved. All settings need to be saved on exit to ensure that they are applied.
The Procedure manager is set to show Alert and Generic Events (checked-off). Check the spelling of the event name.
If needed, use PortPeeker to confirm that Generic Events are being sent. You can temporarily change the C2P ESE port and send a Generic Event to a safe port number (for testing) and check the PortPeeker log file for the ESE.

For More Information or Technical Support

DW Technical Support: 866.446.3595 (option 4)

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