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DW Spectrum - AXIS C8110 Network Audio Bridge Compatibility Fix

Updated

                                                                      

DW Technical Bulletin

To:  DW® Customers

Date:  June 15, 2023

Re:  DW Spectrum and AXIS C8110 Network Audio Bridge Fix

 

DW Spectrum – AXIS C8110 Network Audio Bridge Compatibility Fix

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Affected Model Numbers: AXIS C8110

Related Software Version:  DW Spectrum IPVMS v5.0.0.36529 and earlier

Last Edit: June 15, 2023

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AXIS C8110 Audio Bridge Compatibility

Some users may desire to mix analog and network audio from multiple devices using an AXIS C8110 Network Audio Bridge device. When applied to the official release of DW Spectrum IPVMS 5.0.0.36529 and earlier, this device may not function on its own.

To resolve this compatibility issue, the DW Spectrum developers have provided a JSON resource that can be implemented to the DW Spectrum Server.

This article will outline where to copy the JSON file in the DW Spectrum Server folder to implement this fix.

 

**NOTE:  Making changes to the core files and configurations of the DW Spectrum Server files is not recommended unless necessary to resolve a specific issue. Please consult with your Digital Watchdog service representative or with DW Support for clarification if you are unsure if this fix applies to your needs or to an ongoing issue.

 

Downloading the File

Use the link below to obtain the JSON file.

 

Applying the JSON File to DW Spectrum Server

After downloading the JSON file from the link above follow the instructions below to implement this fix.

  1. If the AXIS C8110 network audio bridge is already added to the DW Spectrum Server and appears within its Resource Tree (left-panel of the client), remove the device from the DW Spectrum Server.
    1. Right-click on the device in the Resource Tree and select “Delete” to remove the device.
    2. If the device is automatically re-discovered, you can disable the autodiscovery feature in the “System Administration > General > System Settings” menu. Be sure to reactivate this setting upon completing this guide as needed.
  2. STOP the mediaserver application.
    1. For Windows – Right-click on the ‘DW’ icon that appears in the Windows system try and select “Stop Server (started)”.

 

    1. For Ubuntu Linux – Open the Terminal application and use the following commands.
      1. To gain root administrator rights, use the command:

sudo su

      1. The system will request the administrator password. The text characters will be hidden and not display as you type. For DW Blackjack units, the default password is:
        • DW Blackjack units sold with Ubuntu 16.04 – admin
        • DW Blackjack units sold with Ubuntu 18.04, 20.04 – Dw5pectrum
      2. Once root administrator rights have been gained, use the command:

service digitalwatchdog-mediaserver stop

 

  1. Copy and paste the downloaded files into the following folder locations.
    1. ‘resource_data.json’ file location:
      • For Windows – C:\Program Files\Digital Watchdog\DW Spectrum\MediaServer
      • For Ubuntu Linux – /opt/digitalwatchdog/mediaserver/bin/

 

  1. Start the mediaserver application again.
    1. For Windows – Right-click on the media server icon that appears in the Windows system tray and select “Start Server (stopped)”.
    2. For Ubuntu Linux – In the Terminal application and as the root administrator, use the command:

service digitalwatchdog-mediaserver start

 

  1. Once the DW Spectrum Server application has finished restarting, you may add the AXIS C8110 Network Audio Bridge to the system and test to confirm that the issue has been resolved.

 

This completes the compatibility issue resolution for the AXIS C8110 compatibility issue with DW Spectrum.

 

 

 

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For More Information or Technical Support

DW Technical Support: https://www.digital-watchdog.com/contact-tech-support/

DW Sales: sales@digital-watchdog.com | www.digital-watchdog.com

Rev: 06/25                              Copyright © DW. All rights reserved. Specifications and pricing subject to change without notice.                            

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