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DW Support Guidelines for Troubleshooting OS Issues

Updated

DW Support Guidelines for Troubleshooting OS Issues

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Affected Roles: Administrator, Power Users

Related Digital Watchdog VMS Apps: DW Spectrum

Last Edit: May 13, 2025

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DW Blackjack OS Issues

Digital Watchdog’s Blackjack Server products primarily operate using a Windows or Ubuntu Linux operating system (OS). These operating system are virtually the same as any other home computer – you can install or uninstall software, update software, save documents and pictures, or perform any other actions that may normally be performed with your personal computer.

However, DW Blackjack Servers are configured in a specific manner for optimal performance to act as media servers for the DW Spectrum application. If the Blackjack Server is used purely as a server, not as a workstation, it is expected that the machine will have no issues as there will be no changes made to the overall factory configuration. However, if problems do arise and the machine is operating within the parameters that it was designed for, the problem may be related to the operating system.

In this type of scenario, the most effective method for resolving OS issues is to run the provided recovery process if troubleshooting methods are ineffective.

When the recovery process is used, the OS will be reset and returned to its factory default state, resolving all issues related to the operating system.

 

Common Reasons To Run Recovery

  • Unexpected pop-up windows
  • Slow startup and degraded system performance
  • Suspicious hard drive activity
  • Lack of storage space on the operating system
  • Unexpected data loss not caused by the DW Spectrum software
  • Sudden freezing, crashing, or OS error messages
  • Unusually high network activity
  • Unexpected computer behavior
  • Browser issues
  • Security attacks
  • Virus infection

 

Recovery Disclaimer

While some of the above issues may be resolved through additional troubleshooting by the system user, Digital Watchdog Technical Support team will be limited to ensuring that the DW Spectrum Software and other stock programs are functioning as expected. Any other issues regarding the operating system will be met with the recommendation to run the recovery process.

 

System Recovery Articles

 

RAID5 Configuration

After recovering the operating system, Blackjack servers equipped with a RAID 5 array will need to have its storage configured.

 

 

 

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For More Information or Technical Support

DW Technical Support: https://www.digital-watchdog.com/contact-tech-support/

DW Sales: sales@digital-watchdog.com | www.digital-watchdog.com

Rev: 06/25                              Copyright © DW. All rights reserved. Specifications and pricing subject to change without notice.                            

 

 

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