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DW Spectrum Mobile SSL Certificate Notification

Updated

DW Spectrum Mobile SSL Certification Notification

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Affected Roles:  Owner, Administrator

Related Digital Watchdog VMS Apps:  DW Spectrum® IPVMS, DW Spectrum® Mobile

Complexity:  Low

Software Version:  DW Spectrum Server v4.2 and newer, DW Spectrum Mobile v22.1 and newer

Last Edit:  July 8, 2022

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Security Certificate Notifications

After upgrading the DW Spectrum Mobile application to v22.1, users will be automatically logged out of DW Cloud and must log in to DW Cloud again to regain access to their Cloud Systems. Upon doing so, you may encounter an alert notification when attempting to connect with a DW Spectrum Server using version 4.2 or higher.

This article will explain the prompts that will display regarding security certificates and the DW Spectrum Mobile application.

 

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Self-Signed SSL Certificates

If the an affiliated DW Spectrum Server is using version 4.2 or higher, the mobile application will attempt to verify that the target Server is using an SSL Certificate for security. However, a notification will display alerting an SSL certificate verification issue if the DW Spectrum Server is using the default Self-Signed SSL Certificate that is generated automatically.

While valid, this is due to the Server using a self-signed certificate as opposed to using a public certificate that has been purchased from a recognized certificate provider. Select “Connect Anyway” to confirm that you trust the current Server. This message will not display the next time that you connect with the Server as long as its SSL Certificate remains valid.

 The following prompt may display:

 

Expired SSL Certificates

If a DW Spectrum Server’s SSL Certificate (self-signed or public) has expired, the following prompt will appear:

 

Enable (check) the “Trust this server” checkbox and select “Connect Anyway” to continue with connecting to the Server. This prompt will continue to appear each time you attempt to connect with the Server until the certificate has been renewed.

Alternatively, you can disable the SSL Certificate verification setting in the DW Spectrum Mobile application, but this is not recommended as it will lower the security level of your connection.

To learn how to apply a public SSL Certificate or how to renew the self-signed SSL Certificate of a DW Spectrum Server, please use the KB article – DW Spectrum IPVMS SSL Certificate Management.

 

Changing Mobile App Security Settings

DW Spectrum Mobile v22.1 users have the option to change the Security settings of the mobile app to connect without checking security certificates, but are instead recommended to use the default setting.

To change the Security settings in the mobile app:

  1. Tap the Main Menu icon , located in the top-right of the screen, and select “Settings”.

                 

 

  1. In the Settings menu, top on the Security toggle to change your SSL certificate verification preference.

Your options include:

  • Recommended (default) – DW Spectrum Mobile will allow you to connect with DW Spectrum Servers that are using either valid self-signed or public SSL certificates.
  • Strict – DW Spectrum Mobile will only allow you to connect with DW Spectrum Servers that are using valid public SSL Certificates.
  • Disabled – disabling the Security toggle will allow you to connect with any DW Spectrum Servers and will NOT check for SSL Certificate verification. Please keep in mind that this option may pose a greater security risk.

 

 

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