Skip to main content

DW Spectrum - Finding Server Logs with File Directory

Updated

Finding Spectrum Server Logs with File Directory

-----------------------------------

Affected Roles: Administrator, Power Users

Related Digital Watchdog VMS Apps: DW Spectrum IPVMS

Software Version: DW Spectrum 6.0

Last Edit: March 25, 2025

-----------------------------------

 

Collecting Logs

Log files track the internal actions performed by DW Spectrum components. They are a crucial part when investigating an issue as they can help technicians to understand possible causes of the problem.

There are multiple ways for an administrator to retrieve Log files from a DW Spectrum System such as using the desktop client interface or going directly through the file storage directory in the host computer.

This article will outline how to manually copy logs through the application file directory.

 

Related Articles

 

Digital Watchdog Media Server Folder

The Administrator and Power Users can manually obtain Server Logs directly from the Digital Watchdog Media Server folder. This method can only be performed directly on the computer hosting the DW Spectrum Server itself.

For Windows OS

To find Server and System logs:

  1. Open the File Explorer application on the server computer and navigate to the following location.

C:\Windows\System32\config\systemprofile\AppData\Local\Digital Watchdog\DW Spectrum Media Server\log

 

  1. The server and system logs will be available for you to copy from the file directory.
  • main.log – contains the server log including server events, diagnostic information, and more.
  • System.log – contains the system log including system events, license events, server start/stop records, critical issues, etc.

 

For Ubuntu/Linux

To find Server and System logs:

  1. Open the File Manager application on the server computer and navigate to the following location.

/opt/dwspectrum/mediaserver/var/log

 

  1. The server and system logs will be available for you to copy from the file directory.
  • main.log – contains the server log including server events, diagnostic information, and more.
  • System.log – contains the system log including system events, license events, server start/stop records, critical issues, etc.

 

 

 

______________________________________________________________________________

For More Information or Technical Support

DW Technical Support: https://www.digital-watchdog.com/contact-tech-support/

DW Sales: sales@digital-watchdog.com | www.digital-watchdog.com

Rev: 06/25                              Copyright © DW. All rights reserved. Specifications and pricing subject to change without notice.                            

 

Related articles