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Known Issue: VMAX (Legacy) DVR Date Issue

Updated

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Known Issue:  VMAX (Legacy) DVR Date Issue

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Affected Roles:  Administrator

Related Digital Watchdog VMS Apps:  DW VMAX Mobile

Complexity:  Low

Last Edit:  July 30, 2024

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Known Issue

As of January 2021, the VMAX (Legacy) unit began to experience issues when searching video.  While searching for video by date, the date will inaccurately display the year as “2020”, regardless of System Time settings.

There are no updates anticipated to patch this issue as this model has been discontinued.

If you are using an older VMAX model such as the VMAX Flex (DW-VF), VMAX 960H Flex (DW-VF960H), VMAX 960H Core (DW-VC), VMAX 960H (DW-VMAX960H), VMAX 480 (DW-VMAX480), this issue may also be experienced if you are using outdated firmware.  Please make sure that the DVR firmware is up-to-date to mitigate operation issues.

 

Upgrading Firmware For A VMAX DVR

 

Note:  As of January 2021, the VMAX (Legacy) DVR is no longer supported by Digital Watchdog Technical Support for service or troubleshooting.  This model can be identified by the part number on the sticker, starting with “DW-VMAX”.

 

 

Affected Devices:

  • VMAX (Legacy)

 

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