To: DW® Customers
Date: January 28, 2022
Re: Illustra Gen 4 ONVIF Auto-discovery Issues with VMAX IP Plus
Affected Model Numbers:
Tested with Firmware/Software Version:
As of January 27, 2022 DW Support was informed of an issue with video loss occurring when connecting third-party, Tyco Illustra Gen. 4 IP camera models directly to the integrated PoE switch of a VMAX IP Plus. It was later found that the third-party camera series would also have video streaming and connectivity issues when used with other DW products as well.
The suspected cause of the issue is that when the IP address of an Illustra camera is set between 10.0.0.1~10.0.0.9, the ONVIF Auto Discovery feature does not respond to requests from the VMAX IP Plus, ONVIF Device Manager. After testing, it was found that this issue can be resolved by manually making adjustments to the camera’s IP address information directly through the camera’s web client.
The following steps were used for testing while investigating the issue:
The camera was discovered to be using an IP address of “10.0.0.1”, but video still failed to display at the NVR.
If you are using an Illustra Gen 4 camera that is directly connected to a VMAX IP Plus through its built-in PoE switch, you can = connect with the camera’s web UI (user interface) and change the camera IP address to use a subset range that differs from the default (10.0.0.x). Changing the IP address value to be between 10.0.0.11~10.0.0.254 will allow the camera to keep using the same IP address scheme that is assigned by the integrated PoE switch of the VMAX IP Plus (for cameras using DHCP) by default. This mitigates the likelihood of a duplicate IP address that may be causing an address conflict.
If you are using an external PoE switch, that is not built-in to a VMAX IP Plus, to connect the camera with the NVR, it may be easier to first connect with the camera’s web client and change the IP address before adding it to the NVR.
You may follow the steps below for an immediate solution.
If this is the first time logging in to the camera, you will be prompted to change the default username and password for the camera.
**NOTE: Illustra Gen4 cameras use a Static (fixed) IP setting of 192.168.1.168 by default. The camera must perform a hardware factory reset to make DHCP (Dynamic Host Configuration Protocol) the new default network type.
While set to a Static network type, manually change the camera’s IP address so that it does not use an address between 10.0.0.1~10.0.0.10.
For example, an IP address of “10.0.0.11” would be acceptable.
**NOTE: If the camera will be added to the NVR (VMAX IP Plus, DW Spectrum, etc.) through an external PoE connection, set the camera IP address to match the IP scheme of the hosting network. For example, an NVR whose cameras are all expected to use a 192.168.1.x network will need all of the cameras in that group to also use the same IP address subnet (in this case, 192.168.1.x) to communicate.
Add the camera to the VMAX IP Plus or other NVR model and confirm that the video stream successfully displays for the camera.
If the camera continues to have issues with producing ONVIF video, you may need to Factory Default the Illustra Gen4 camera before attempting to configure its Network Settings again.
DW Technical Support:
Rev: 01/22 Copyright © DW. All rights reserved. Specifications and pricing subject to change without notice.