Locating DW Blackjack Rack Serial Information

Locating DW Blackjack® Rack™ Serial Information

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Affected Roles:  Administrator, Owner

Complexity:  Low

Last Edit:  May 21, 2021

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Model Number and Serial Number

When purchasing a DW Blackjack® Rack™ Server, the DW Spectrum® IPVMS recording licenses are provided along with the unit.  This information can be found on a sticker placed on the exterior of the case.

These licenses are necessary to allow the DW Spectrum Server to archive camera video streams and audio.

Similarly, when contacting Digital Watchdog for RMA or technical support, identifying the product’s model information is a priority.  This information can also be located on the exterior of the case.

Use the diagram below if you require visual assistance with locating these items.

**NOTE:  It is highly recommended to keep a record of the DW Spectrum IPVMS recording licenses that have been purchased.  By documenting the use of licenses (license type, license key, assigned server) the amount of work required if license information is lost due to system failure will be significantly reduced.

Supported/Affected Devices:

• DW Blackjack® Rack™ Server Series

Related Articles:

• Reporting DW Blackjack Rack Issues

Locating the Licenses and Identifiers

The initial DW Spectrum License(s)

• DW Spectrum Licenses – located on the top portion of the case (under the case cover)
• Windows COA – located on the top portion of the case (under the case cover)
• Server Tag – located at the bottom-right of the front panel (behind grille)
• Serial Number – located at the bottom-right of the front panel (behind grille)