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Affected Roles: Administrator
Related Digital Watchdog VMS Apps: DW Spectrum
Complexity: High
Software Version: DW Spectrum v4.0.0.29990 or higher, C-Cure v2.8
Last Edit: May 21, 2020
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C•CURE 9000 2.60
DW Spectrum Integration version: 2.1.8.2840
Document Number: 8200-1191-1058
Revision Number: A0
Release Date: May 2020
This manual is proprietary information of Software House. Unauthorized reproduction of any portion of this manual is prohibited. The material in this manual is for information purposes only. It is subject to change without notice. Software House assumes no responsibility for incorrect information this manual may contain.
© 2020 Tyco Security Products. All rights reserved.
Preface ________________________________________________________________________________ 5
How to Use this Manual ________________________________________________________________________ 5
Finding More Information ______________________________________________________________________ 6
C•CURE 9000 Manuals ___________________________________________________________________________________ 6
C•CURE 9000 Online Help ________________________________________________________________________________ 6
Conventions__________________________________________________________________________________ 9
Software House Customer Support Center ________________________________________________________ 10
C•CURE 9000 DW Spectrum Integration Product Technical Support _____________________________________________ 10
Telephone Technical Support _____________________________________________________________________________ 10
Before Calling _________________________________________________________________________________________ 10
Introduction ___________________________________________________________________________ 11
DW Spectrum Integration Overview ______________________________________________________________ 12
Installation ____________________________________________________________________________ 14
Installation Overview _________________________________________________________________________ 15
Before You Begin _____________________________________________________________________________ 16
Pre-installation Steps _________________________________________________________________________________ 16
Installation _________________________________________________________________________________ 17
To Run the Installation Program ________________________________________________________________________ 17
Starting the C•CURE 9000 Server Services _________________________________________________________ 21
To Start C•CURE 9000 Server Services ___________________________________________________________________ 21
Uninstalling the DW Spectrum Integration ________________________________________________________ 22
To Uninstall the DW Spectrum Integration ________________________________________________________________ 22
C•CURE Video Tree ______________________________________________________________________ 23
Video Tree Pane _____________________________________________________________________________ 24
C•CURE DW Spectrum Server ______________________________________________________________ 25
DW Spectrum Server Overview __________________________________________________________________ 26
DW Spectrum Server Tabs _____________________________________________________________________ 26
Accessing DW Spectrum Server object ____________________________________________________________ 26
To Access the DW Spectrum Server object _______________________________________________________________ 26
Creating DW Spectrum Server Object ____________________________________________________________ 26
To Create DW Spectrum Server ________________________________________________________________________ 26
Deleting DW Spectrum Object __________________________________________________________________ 27
To Delete DW Spectrum Server Object ___________________________________________________________________ 27
General Tab _________________________________________________________________________________ 28
General Tab Definitions _________________________________________________________________________________ 28
Alarms Tab ___________________________________________________________________________________________ 29
Configuring Alarms Tab _________________________________________________________________________________ 29
User Defined Fields Tab _______________________________________________________________________ 30
State Images Tab _____________________________________________________________________________ 30
Customizing State Images ______________________________________________________________________ 30
C•CURE DW Spectrum Cameras ____________________________________________________________ 32
DW Spectrum Camera Overview _________________________________________________________________ 33
DW Spectrum Camera Tabs ____________________________________________________________________ 33
Accessing DW Spectrum Camera objects __________________________________________________________ 33
To Access a DW Spectrum Camera object ________________________________________________________________ 33
Creating DW Spectrum Camera Object ___________________________________________________________ 33
To Create DW Spectrum Cameras _______________________________________________________________________ 33
Deleting DW Spectrum Camera _________________________________________________________________ 34
To Delete DW Spectrum Camera Object __________________________________________________________________ 34
General Tab _________________________________________________________________________________ 35
General Tab Definitions _________________________________________________________________________________ 35
Alarms Tab ___________________________________________________________________________________________ 36
Configuring Alarms Tab _________________________________________________________________________________ 36
User Defined Fields Tab _______________________________________________________________________ 37
State Images Tab _____________________________________________________________________________ 37
Customizing State Images ______________________________________________________________________ 37
C•CURE 9000 Video Camera Viewer __________________________________________________________ 39
Video Camera Viewer _________________________________________________________________________ 40
Toolbars ____________________________________________________________________________________ 40
Video Functions (non PTZ) _____________________________________________________________________________ 40
Video Functions (PTZ) _________________________________________________________________________________ 40
C•CURE 9000 Event Actions ________________________________________________________________ 42
Actions Overview ____________________________________________________________________________ 43
Configuring Actions ___________________________________________________________________________ 43
C•CURE 9000 Event and Camera Live Video Association ___________________________________________ 44
Event Assess Overview ________________________________________________________________________ 45
Configuring Assess ___________________________________________________________________________ 45
Live Video Viewer ____________________________________________________________________________ 45
C•CURE 9000 Alerts and Journaling System ____________________________________________________ 50
Journaling Overview __________________________________________________________________________ 51
Accessing Event Viewer and Activity Monitor ______________________________________________________ 51
To Access Activity Monitor _______________________________________________________________________________ 51
Interpreting Journal Messages __________________________________________________________________ 52
Troubleshooting the DW Spectrum Integration _________________________________________________ 53
Preface - 5
The DW Spectrum Integration is for new and experienced security system users who want to learn to use this product for the C•CURE 9000 Security Management System.
How to Use this Manual
This manual contains chapters that provide the following information about the C•CURE 9000 DW Spectrum Integration product.
Chapter 1: Introduction
Provides basic information about this product.
Chapter 2: Installation
Provides instructions for installing the DW Spectrum Integration product.
Chapter 3: C•CURE Video Tree
Explains how to use the C•CURE 9000 Video Tree Pane.
Chapter 4: C•CURE DW Spectrum Server
Explains how to configure the DW Spectrum Server in C•CURE 9000.
Chapter 5: C•CURE DW Spectrum Camera
Explains how to configure the DW Spectrum Camera in C•CURE 9000.
Chapter6: C•CURE DW Spectrum Camera Viewer
Explains how to use the Camera Viewer in C•CURE 9000.
Chapter 7: Event Actions in C•CURE 9000
Explains how to add DW Spectrum event actions in C•CURE 9000.
Chapter 8: Event and Camera Live Video Association in C•CURE 9000
Explains DW Spectrum events and live video association
Chapter 9: Alerts and Journaling System in C•CURE 9000
Explains how the journaling system works in C•CURE 9000.
Chapter 10: Troubleshooting the DW Spectrum Integration
Explains how to troubleshoot the DW Spectrum integration
Finding More Information - 6
You can access C•CURE 9000 manuals and online Help for more information about C•CURE 9000.
C•CURE 9000 Manuals
C•CURE 9000 software manuals are available in Adobe PDF format on the C•CURE 9000 DVD.
You can access the manuals if you copy the appropriate PDF files from the C•CURE 9000 Installation DVD Manuals\CCURE.
The available C•CURE 9000 Software House manuals are listed in the C•CURE 9000 Installation and Upgrade
Guide.
These manuals are also available from the Software House Member Center website
(http://www.swhouse.com/TechnicalLibrary/TechLibSW.aspx).
C•CURE 9000 Online Help
You can access C•CURE 9000 Help by pressing F1 or clicking Help from the menu bar in the
Administration/Monitoring Station applications.
Conventions - 9
This manual uses the following text formats and symbols.
Software House Customer Support Center - 10
C•CURE 9000 DW Spectrum Integration Product Technical Support
Software House supports the C•CURE 9000 DW Spectrum Integration Driver. Please contact Software House for questions regarding the driver and its operation within C•CURE 9000. For questions regarding the DW Spectrum hardware, DW Spectrum Software please contact DW Spectrum technical support.
Telephone Technical Support
During the period of the Agreement, the following guidelines apply:
■ Software House accepts service calls only from employees of the Systems Integrator of Record for the installation associated with the support inquiry.
Before Calling
Ensure that you:
■ Are the Dealer of record for this account.
■ Are certified by Software House for this product
■ Have a valid license and current Software Support Agreement (SSA) for the system.
■ Have your system serial number available.
■ Have your certification number available.
1
Introduction
This chapter introduces the DW Spectrum Integration software that provides integration between the DW Spectrum System and C•CURE 9000 access security management.
DW Spectrum Integration Overview - 12
The C•CURE 9000 Digital DW Spectrum Integration product provides integration between the Digital DW Spectrum System and the C•CURE 9000 Security Management System.
Digital DW Spectrum® is a leading manufacturer of complete surveillance solutions, offering stunning image quality, advanced hardware capabilities, superior video management, reliable customer support and the lowest total cost of deployment for IP megapixel, Universal HD over Coax™ megapixel and legacy analog applications.
Digital DW Spectrum has developed a solid reputation for product performance, offering the market some of the most reliable and feature-rich products and applications.
The C•CURE IM provides video client components as well as a server component acting as a form of Windows service. It also provides live video streaming UI control supporting RTSP protocol. It is based on a default C•CURE video integration and provides the following features:
Digital DW Spectrum Integration Objects
The C•CURE 9000 Digital DW Spectrum Integration product introduces the following object into the C•CURE 9000 database to facilitate the integration between Digital DW Spectrum and C•CURE 9000.
Once the Digital DW Spectrum Service is properly configured in C•CURE, the following features are available:
All features outlined above provide appropriate UI controls allowing the end-user to complete any configuration required.
Digital DW Spectrum Integration Utilization
The Digital DW Spectrum Integration can be used for Digital DW Spectrum credential management via synchronization with C•CURE personnel and credential objects.
Terminology - 13
Table 1 lists some terms and definitions related to the C•CURE 9000 Digital DW Spectrum Integration Product.
C•CURE 9000 Configuration
The C•CURE 9000 Administration Workstation is used to configure C•CURE 9000 objects. You must configure the following objects in C•CURE 9000 for the Digital DW Spectrum Integration to function properly.
Licensing the Digital DW Spectrum Integration Product
The Digital DW Spectrum Integration product is a licensed option for a C•CURE 9000 Server. You must purchase the license to use the software.
Only the server is licensed. You can have as many client connections as C•CURE is licensed for.
When you access the C•CURE 9000 License application on your C•CURE 9000 server, you can see if your license includes the Digital DW Spectrum Integration product by running the C•CURE 9000 Licensing program (Start>All Programs>Software House>C•CURE 9000>Licensing) and clicking the Options tab. If the Digital DW Spectrum Integration product is selected, you have a valid license.
If you do not have a license for the Digital DW Spectrum Integration product, contact Software House to purchase a license.
2
Installation
This chapter explains how to install and uninstall the DW Spectrum Integration.
Installation Overview - 15
C•CURE 9000 must be installed before you install the DW Spectrum Integration. For more information on how to install C•CURE 9000, see the C•CURE 9000 Installation and Upgrade Guide.
■ The DW Spectrum Integration supports Windows 10/ Windows 2012 R2/Windows 2016/Windows 2019. The DW Spectrum Integration does not support MAS server installation except SAS and Standalone servers.
■ The DW Spectrum Integration must be installed on every C•CURE 9000 server and client system.
■ The DW Spectrum Integration has the same hardware, software, and disk space requirements as the C•CURE 9000; if the target computer can install C•CURE 9000, then it satisfies the DW Spectrum Integration requirements.
You need to perform the basic installation process described in the following pages on each computer in your
C•CURE 9000 system.
Table 1 provides an overview of the steps to install and register the DW Spectrum Integration on each C•CURE
9000 server and client system. Perform these steps in this order.
Before You Begin - 16
You should perform the following pre-installation steps described below.
Pre-installation Steps
1. DW Spectrum Server must be installed and configured.
2. The ports configured in DW Spectrum must be enabled in the C•CURE 9000 server's firewall to allow the reception of DW Spectrum communication.
3. If you are installing C•CURE 9000 on a corporate network, be sure to coordinate with your corporate network administrator.
4. To perform the DW Spectrum Integration installation, you must have appropriate Windows permissions. You must be in the local Administrator group, or have equivalent privileges. See the Microsoft Operating System documentation or your system administrator for more information.
5. Appropriate TCP ports must be configured and opened for bidirectional communication. The following default ports must be opened: 7011.
Installation - 17
The DW Spectrum Integration Installation Program is downloaded from the Connected Program section of the Member Center on the Software House web site. Once you download the DW Spectrum Integration Installation Program, you can run the installation program.
To Run the Installation Program
1. Copy CCURE_DWSpectrum_IM.exe file onto the local disk on the C•CURE server or client.
2. From your local disk run CCURE_DW Spectrum_IM.exe as Administrator.
3. The Integration Setup screen appears, shown in Figure 1. Click Install.
4. The Integration Setup Wizard opens, shown in Figure 2. Click Next to continue.
5. The End User License Agreement appears, shown in Figure 3. Check the checkbox to agree with the terms in the license agreement and click Next.
6. The Destination Folder screen appears, shown in Figure 4. Click Next to select the default folder or specify the folder you wish to install to.
7. If the C•CURE server is on a domain, you will be prompted for Administrative credentials, see Figure 5. Enter Administrator’s credentials for the server and click Next.
8. The Ready to Install screen appears, shown in Figure 6. Click Install. The integration is installed.
9. Click Finish to close the installer.
Starting the C•CURE 9000 Server Services - 21
Prior to configuring a DW Spectrum integration object, the CrossFire Framework Service, CrossFire Server Component Framework Service must be running.
To Start C•CURE 9000 Server Services
1. From the Start Menu, select Start>All Programs>Tyco>Server Configuration. Right-click on Server Configuration and select Run as administrator. The C•CURE 9000 Server Management Application opens.
2. Click the Services tab.
3. The Status is displayed as "Stopped" for the CrossFire Framework Service under Framework Services, click
Start.
4. The Status is displayed as "Stopped" for the CrossFire Server Component Framework Service under
Framework Services, click Start.
5. After the CrossFire Framework Service and CrossFire Server Component Service display a status of "Running", click the Server Components tab.
When the CrossFire Framework Service, CrossFire Server and Component Framework Service display a Status of "Running", you can configure DW Spectrum objects in the C•CURE 9000. You only have to enable these services once.
Uninstalling the DW Spectrum Integration - 22
This section describes how to uninstall the DW Spectrum integration from the Server computer and Client computers in your security system.
The Uninstall process removes all software components that were installed on the computer by the DW Spectrum Integration installation.
To Uninstall the DW Spectrum Integration
1. From the Windows Start menu, select Control Panel>Programs and Features.
2. In the list, click on DW Spectrum – CCURE - Integration to highlight it.
3. Click the Uninstall button above the list.
4. Press OK to stop all Tyco services automatically.
3
C•CURE Video Tree
This chapter explains how to use the DW Spectrum integration within the C•CURE 9000 Video Tree Pane.
Video Tree Pane - 24
The Video Tree is an objects container facilitating objects display, management, and navigation of hierarchical data structures. For the DW Spectrum integration, the DW Spectrum Server, along with associated camera objects appear in the tree.
The framework allows integrators to configure and incorporate other objects but these objects do not appear in the hardware tree. These objects are as follows:
NOTE: Multiple DW Spectrum Server objects are supported.
Figure 8 shows the Video Tree.
4
C•CURE DW Spectrum Server
This chapter explains how to configure the DW Spectrum Server in C•CURE 9000.
DW Spectrum Server Overview
The Server object represents the connection to the DW Spectrum video server.
The Server Object is configured using the DW Spectrum Server option available in the Video tree pane.
DW Spectrum Server Tabs
The DW Spectrum Server pane consists of four tabs:
Accessing DW Spectrum Server object
This section explains how to access DW Spectrum Server objects.
To Access the DW Spectrum Server object
Creating DW Spectrum Server Object
This section describes how to create a DW Spectrum Server Object.
To Create DW Spectrum Server
Deleting DW Spectrum Object - 27
This section describes how to delete a DW Spectrum Object.
To Delete DW Spectrum Server Object
General Tab - 28
The General Tab enables the user to view basic information about the DW Spectrum server object.
General Tab Definitions
Table 2 shows the fields and buttons’ definitions on the General Tab.
Alarms Tab
The Alarms tab is used to configure actions generated in DW Spectrum to trigger events in C•CURE.
Configuring Alarms Tab
To configure DW Spectrum to trigger an event in C•CURE, click the Add button. Set Property and Value, and click the drop down button beside Action to activate or deactivate an event in C•CURE. When an action is selected, choose what event to activate/deactivate from the Event selection below. The Remove option will delete any triggers selected.
User Defined Fields Tab
There are no User Defined Fields in this integration.
State Images Tab
The State Images tab shows the default images for different hardware states in DW Spectrum. These images can be customized with any .JPG file.
Customizing State Images
In the State Images tab, double click the image you wish to customize. Select a file from the pop up Window, or browse your system for images you may have saved.
5
C•CURE DW Spectrum Cameras
This chapter explains how to configure DW Spectrum Cameras in C•CURE 9000.
DW Spectrum Camera Overview - 33
The Camera object represents a connection to a DW Spectrum video camera.
Cameras are configured using the DW Spectrum Camera option available in the Video tree pane.
DW Spectrum Camera Tabs
The DW Spectrum Camera pane consists of four tabs:
Accessing DW Spectrum Camera objects
This section explains how to access DW Spectrum Camera objects.
To Access a DW Spectrum Camera object
Creating DW Spectrum Camera Object
This section describes how to create a DW Spectrum Camera Object.
To Create DW Spectrum Cameras
Deleting DW Spectrum Camera - 34
This section describes how to delete a DW Spectrum Camera Object.
To Delete DW Spectrum Camera Object
General Tab - 35
The General Tab enables the user to view basic information about the DW Spectrum camera object.
General Tab Definitions
Table 2 provides fields and buttons definitions on the General Tab.
Alarms Tab
The Alarms tab is used to configure actions generated in DW Spectrum to trigger events in C•CURE.
Configuring Alarms Tab
To configure DW Spectrum to trigger an event in C•CURE, click the Add button. Set Property and Value, and click the drop down button beside Action to activate or deactivate an event in C•CURE. When an action is selected, choose what event to activate/deactivate from the Event selection below. The Remove option will delete any triggers selected.
User Defined Fields Tab - 37
There are no User Defined Fields in this integration.
State Images Tab
The State Images tab shows the default images for different hardware states in DW Spectrum. These images can be customized with any .JPG file.
Customizing State Images
In the State Images tab, double click the image you wish to customize. Select a file from the pop up Window, or browse your system for images you may have saved.
6
C•CURE 9000 Video Camera Viewer
This chapter explains DW Spectrum video camera viewer features
Video Camera Viewer - 40
The camera viewer is the user control that supports viewing both live and recorded video. It is also used for viewing video tours.
Toolbars
There are two toolbars that are shown in the viewer: One toolbar has common video functions and the other one encapsulates PTZ functions.
7
C•CURE 9000 Event Actions
This chapter explains DW Spectrum event custom actions
Actions Overview
Actions are triggered by events, which make actions very powerful since these events may be triggered by many conditions and may themselves invoke other actions. When an event is configured, the user has the ability to configure the actions the event is going to trigger when activated. Currently the DW Spectrum integration provides the following actions:
Configuring Actions
As illustrated below users are enabled to configure C•CURE event actions by providing appropriate values for the DW Spectrum Server along with a DW Spectrum Camera.
8
C•CURE 9000 Event and Camera Live Video Association
This chapter explains DW Spectrum events and live video associations
Event Assess Overview - 45
If the Monitoring Station Application Layout displays an Assess Event button, a selected Event that includes Assess
Event information can be assessed by pressing this button. The capabilities available when assessing an Event are determined by the Application Layout(s) an Operator can access in the Monitoring Station. These can include:
Configuring Assess
Event assessment is configured using the Administration client application by creating an Application Layout designed to assess Events, then configuring the Events you plan to assess with the viewers that you placed on the Assess Event Application Layout. More details can be found in the C•CURE 9000 user guide.
Live Video Viewer
The Live Video viewer shows a live video view of a camera that is associated with the event. The view that is shown is the Video View object that was configured in the Event. Figure 19 shows the Live Video Viewer. The camera controls for the Live Video Viewer are visible if you hover the mouse pointer at the top of a video pane and hidden if you move the cursor away.
The Live Video Viewer can be created as shown below:
1. Select matrix style and add camera/s to the viewer by dragging a camera onto the right-hand side. Save the view.
2. Go to the Data View Pane and create a new Application Layout. Select Assess View and remove any unwanted panes as shown in Figure 20.
3. Drag Assess Live Video or Assess Recorded Video onto the pane as desired. Save the view.
4. Now go to the Configuration pane and select the event definition to be edited.
5. Edit event and go to Assess Configuration Tab.
6. Set Assess Layout created in step 3.
7. In Assessment Properties section add the Video View created in step 1.
8. Configuration is completed
Operators are now enabled to open the camera viewer when a new event of the configured type comes into Event Viewer.
9
C•CURE 9000 Alerts and Journaling System
This chapter explains DW Spectrum alerts handling by the C•CURE 9000 Journaling System
Journaling Overview - 51
DW Spectrum server connection alerts detected in the integration are generated as C•CURE 9000 Journal messages.
C•CURE 9000 Journal messages may be monitored and respectively handled by the operator in the Activity Monitor window of the Monitoring Station. Depending on requirements users are also enabled to setup respective triggers/actions to be taken once a DW Spectrum alert is triggered. This means C•CURE alerts may be raised accordingly.
Accessing Event Viewer and Activity Monitor
This section describes how access Event Viewer and Activity Monitor in Monitoring Station
To Access Activity Monitor
Figure 23 shows the Event Viewer along with Activity Monitor window
Interpreting Journal Messages - 52
Each journal message provides information enabling users to identify the DW Spectrum system. It also provides details about the C•CURE 9000 object that owns the journal message. Information about the corresponding object is accessed by double-clicking on the message header (see Figure 24). Alternatively users may popup details by right clicking on a message and selecting the Edit option from context menu.
10
Troubleshooting the DW Spectrum Integration
This chapter explains how to troubleshoot any issues with the DW Spectrum Integration
