Affected Roles: Administrator, Owner
Related Digital Watchdog VMS Apps: VMAX® Plus™ (iOS & Android)
Last Edit: April 2, 2021
The PathFinder™ function offers an option to securely connect with a VMAX® IP Plus™ system on your iOS or Android mobile device. This can be done by either scanning a QR code or manually entering the Pathfinder ID that is generated in the recorder’s Network settings menu. This allows users to connect, view, playback, and search video from a mobile device while using most consumer network setups.
This article will outline how to enable Pathfinder™ on your VMAX® IP Plus™ recording unit and how to connect with the VMAX Plus™ mobile application (iOS & Android).
Pathfinder™ is a P2P (peer-to-peer) service that requires a strong Internet connection. If the Internet connection is poor or are using a VPN, you may encounter connection issues through the Pathfinder™ function.
While using a Firewall or SonicWall to limit incoming traffic to the network, port forwarding (hole-punching) may be necessary for the NVR to successfully connect remotely with the VMAX® Plus™ mobile application. In this case, please port forward the NVR using its local IP Address, Mobile Port, and Web Port.
Instead of Pathfinder™, you may use an IP address or DDNS address to connect with the VMAX® IP Plus™ remotely.
**NOTE: Digital Watchdog Support does not offer port forwarding services. Please contact your ISP, router manufacturer, or Network Administrator for port forwarding assistance.
To enable Pathfinder™:
Select Network, then select Pathfinder.
**NOTE: If the Status does not show that the function is activated, make sure that you have saved the settings after enabling Pathfinder.
Additionally, confirm that the VMAX® IP Plus™ firmware is up-to-date and check the NVR’s Network settings for errors. Outdated firmware or incorrect IP address information can be a common cause of connection issues.
To connect your VMAX® Plus™ (iOS & Android) mobile application to the VMAX® IP Plus™ using Pathfinder™:
Launch the VMAX® Plus™ application on the mobile device.
Tap on the Add button to create a new site.
Tap in the Use P2P checkbox to enable the peer-to-peer function in the application.
At the VMAX® IP Plus™, scan the Pathfinder QR code that was generated in the NVR’s Pathfinder menu with the mobile device.
The Pathfinder ID will autofill in the IP/Address field in the VMAX® Plus™ mobile application.
Your site will display in the Site List.
Select your Site and select Live to connect with your VMAX® IP Plus™.