Flowchart:  Troubleshooting A Non-Responsive DVR/NVR

-----------------------------------

Affected Roles:  Administrator

Complexity:  Medium

Last Edit:  April 28, 2020

-----------------------------------

Non-Responsive Units

A Non-Responsive Unit can refer to a recording unit that experiences:

• Power Issues
• Monitor Output Issues
• Freezing Issues
• Rebooting Issues
• Interface Control Issues

When experiencing an issue with a non-responsive unit, identifying the cause of the issue becomes a priority.

This article will provide a flowchart to assist with identifying a possible cause of the issue and how to resolve it.

Supported/Affected Devices

• VMAX Series (960H)
• VMAX A1 Series (2.1 MP)
• VMAX A1 Plus Series (5 MP)
• VMAX IP Plus Series

Troubleshooting

Use the following flowchart to troubleshoot a non-responsive standalone DVR or NVR unit.

Click on the back arrow (to the left of the flowchart) to go back to your previous option in the flowchart.

Note:  It is recommended to use either Google Chrome or Mozilla Firefox with the flowchart.