Flowchart: Troubleshooting Web Viewer For An Analog DVR
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Affected Roles: Administrator
Complexity: Low
Last Edit: April 24, 2020
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Web Viewer
When connecting to your DVR through a web browser, you will be required to log in to the DVR, then to install a plug-in before you may begin viewing video from your recording unit.
This article will provide a flowchart for troubleshooting video display issues when using the web viewer to monitor your DVR.
Note: When trying to connect with your DVR through the web viewer, please use Internet Explorer if you want to see video. You may still connect with the DVR using a different browser, but video cannot display without the ActiveX plugin.
Note: If your camera video does not display at the DVR, it is unlikely to display through a web browser. If this is the case, you may be experiencing a camera connection issue and it is recommended to troubleshoot the video loss issue at the DVR.
Supported/Affected Devices
- VMAX Series (960H)
- VMAX A1 Series (2.1 MP)
- VMAX A1 Plus Series (5 MP)
Troubleshooting
Use the following flowchart to troubleshoot video display issues when using the web viewer to monitor your DVR.
Click on the back arrow (to the left of the flowchart) to go back to your previous option in the flowchart.
Note: It is recommended to use either Google Chrome or Mozilla Firefox with the flowchart.
