Affected Roles: Administrator
Complexity: Medium to High
Software Version: v126.96.36.199 or later
Last Edit: October 14, 2022
The VMAX® IP Plus allows users to monitor live camera video and archive footage to a local storage drive. This internally installed hard drive permits users to store and review previously recorded footage, separate from an Internet connection.
In the event of an issue, the to resolve most recording problems. However, in the rare event of a hard drive failure, the internal storage drive may need to be replaced.
DISCLAIMER: By opening the VMAX® IP Plus unit to replace a pre-installed HDD, you will be assuming responsibility for the condition of the unit. Digital Watchdog will not be liable for the loss of data or consequential damages (including without limitation, damage to recording media) resulting from this process.
**NOTE: If you are trying to install an HDD for the VMAX IP® Plus model option that does NOT include a local storage HDD (DW-VP1616P, DW-VP128P, DW-VP94P), please consult Installing A Hard Drive For A VMAX IP Plus.
Prior to replacing the hard drive, make sure that you will be using an approved hard drive model as the replacement.
|VMAX IP Plus & VMAX A1 Plus|
|(DW-VP16xT16P, DW-VP12xT8P, DW-VP9xT4P, DW-VA1P16xT, DW-VA1P8xT, DW-VA1P4xT)|
|HDD Part Number||Storage Capacity||Hard Drive Description|
|HDSG-ST1000VX005||1 TB||Seagate SkyHawk 1TB SATA 6Gb/s 64MB Cache 3.5"|
|HDSG-ST2000VX015||2 TB||Seagate SkyHawk 2TB SATA 6Gb/s 64MB Cache 3.5"|
|HDSG-ST3000VX015||3 TB||Seagate SkyHawk 3TB SATA 6Gb/s 256MB Cache 3.5"|
|HDSG-ST4000VX016||4 TB||Seagate SkyHawk 4TB SATA 6Gb/s 256MB Cache 3.5"|
|HDSG-ST6000VX001||6 TB||Seagate SkyHawk 6TB SATA 6Gb/s 256MB Cache 3.5"|
|HDSG-ST8000VE001||8 TB||Seagate SkyHawk 8TB SATA 6Gb/s 256MB Cache 3.5"|
|HDSG-ST10000VE001||10 TB||Seagate SkyHawk 10TB SATA 6Gb/s 256MB Cache 3.5"|
|HDSG-ST12000VE001||12 TB||Seagate Skyhawk 12TB SATA 6Gb/s 256MB Cache 3.5"|
|HDSG-ST16000VE002||16 TB||Seagate Skyhawk 16TB SATA 6Gb/s 256MB Cache 3.5"|
To replace the Hard Drive, follow the steps below:
**NOTE: For a soft-shutdown, press the power button on the front of the unit, then select Shutdown. Alternatively, if you are currently logged in at the NVR, click on the power icon on the toolbar at the bottom of the screen while in Live View, then select Shutdown.
**NOTE: If your NVR continues to experience recording issues, please consult with Digital Watchdog Technical Support as there may be additional hardware or software issues occurring with the unit.