Flowchart: Non-Responsive IP Cameras
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Affected Roles: Owner, Administrators
Related Digital Watchdog VMS Apps: DW Spectrum
Complexity: Low to Medium
Last Edit: April 3, 2020
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Non-Responsive Cameras
On occasion, users might encounter a non-responsive camera; meaning that the camera does not appear to power on or stream video. These issues can be caused by:
- Out-of-date Firmware
- Power-related Issues
- Network Communication Issues
- Hardware Failure
Supported/Affected Devices
- DW MEGApix Camera Series
Troubleshooting
Use the following flowchart to troubleshoot issues for a non-responsive IP camera.
If you make a mistake, click on the back arrow (to the left of the flowchart) to go back to your previous option in the flowchart.
Note: It is recommended to use either Google Chrome or Mozilla Firefox to use the flowchart.