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Clean Reinstalling C3 CMS (Windows)

Clean Reinstallation of C3CMS (Windows)


Affected Roles:  Administrator & relevant users

Related Digital Watchdog VMS Apps:  C3CMS

Complexity:  Low to Medium

Last Edit:  March 24, 2020


Clean Reinstallation

By completely uninstalling, then reinstalling the C3CMS software to a computer, users can resolve most client-side issues and reset the Administrator login for the C3CMS program.

This article will outline how to uninstall C3CMS, as well as how to reinstall the C3CMS software.

Note:  Please be aware that by completing a clean uninstallation of the C3CMS software, loss of connection information will occur.  If you do not know the IP address or port numbers of your recording unit, you can find this information in the Network settings of the recording unit.

Supported/Affected Devices

  • VMAX A1 Series (2.1 MP)
  • VMAX A1 Plus Series (5 MP)
  • VMAX IP Plus Series

Clean Uninstalling C3CMS

When normally uninstalling programs from a computer, there is often data left behind regarding user preferences, settings, and other database information.

This section will outline how to completely remove C3CMS and the MariaDB from a Windows computer for a clean uninstallation.

Uninstalling C3CMS

  1. Prompt the uninstallation of C3CMS by opening Programs and Features in the Windows Control Panel.

Select C3CMS from the program list, then select Uninstall.

  1. Select Yes for the removal of the configuration files.

The wizard will inform you once the uninstallation has been completed.

Uninstalling the MariaDB

  1. Locate and select MariaDB from the program list, then select Uninstall.

The Maria DB Setup Wizard will display.

  1. Using the MariaDB Setup Wizard, click Next.

Select Remove, then select Remove data.

  1. Click the Remove button to begin the uninstallation.

The wizard will inform you once the uninstallation has been completed.

Installing C3CMS

This section will outline how to install the C3CMS program for the first time or after performing a clean uninstallation of the application.

  1. To download the installation file for the C3CMS software, open a web browser and go to the C3CMS product page, located on the Digital Watchdog website.

Scroll down and click on the Software tab.

Click the Download icon to acquire the installation file for C3CMS.

  1. Run the C3CMS installation file.

This file is likely located in the Downloads folder of your computer.

  1. In the Select Setup Language screen, select your preferred language, then click OK.
  1. Click Next, then select the Destination Location for the configuration files.

By default, the folder destination is C:\Program_Files\C3CMS

Accept the file location or select Browse to select another location.

Click Next to proceed.

  1. Select the Components to include with the installation, then click Next.

Note:  The C3EventServer agent will allow users to view system reports from C3CMS.  It is recommended to include this with the installation.

  1. The Select Start Menu Folder screen will display.

Accept the shortcut location or select Browse to select another location.

Click Next to proceed.

  1. The Additional Tasks screen will display.

To include desktop shortcuts for C3CMS and the Event Server, check the boxes, then click Next.

  1. A summary of the installation will display.

Click Install to proceed.

  1. The Microsoft Visual C++ screen will display.

Click in the I agree to the license terms and conditions checkbox, then click Install.

The wizard will inform you once the installation is complete.

Applying Administrator Password

If you would like to add an Administrator password for the C3CMS login, please read Adding User Passwords In C3CMS.

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  • 01-May-2020