You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
You are viewing the article in preview mode. It is not live at the moment.
Home > Software Applications > DW Spectrum IPVMS > Troubleshooting > Flowchart: Troubleshooting Recording Issues For DW Spectrum
Flowchart: Troubleshooting Recording Issues For DW Spectrum
print icon

https://hf-files-oregon.s3-us-west-2.amazonaws.com/hdpdigitalwatchdog_kb_attachments/2019/09-24/4763eb2b-7c2d-49d6-bfc0-47620cc0f150/image.png

 

Flowchart:  Troubleshooting Recording Issues For DW Spectrum

-----------------------------------

Affected Roles:  Administrators

Related Digital Watchdog VMS Apps:  DW Spectrum

Complexity:  Medium to High

Last Edit:  March 11, 2020

-----------------------------------

 

Recording Errors

DW Spectrum Servers archive and store camera video to local hard drives as cameras stream video.  On occasion, recording issues may arise as a result of:

  • Sudden power loss
  • Power surges
  • System (hardware or software) failures

If you suspect that the NVR is no longer recording camera footage, please use the following flowchart to troubleshoot your System, prior to contacting Technical Support for assistance.

 

Supported/Affected Devices

  • BlackJack Series

 

Troubleshooting

Use the following flowchart to troubleshoot recording issues with DW Spectrum.

If you make a mistake, click on the back arrow (to the left of the flowchart) to go back to your previous option in the flowchart.

Note:  It is recommended to use either Google Chrome or Mozilla Firefox to use the flowchart.

Tags

close button
scroll to top icon