Missing Splash Screen – “Waiting for Input”

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Affected Roles: Administrator

Related Digital Watchdog VMS Apps: C2P

Last Edit: January 22, 2020

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Issue Description

During a case where a user built C2P virtual cameras, the default “Waiting for Input” splash screen was not being displayed.

 

Issue Solution

Verify that C2P virtual cameras have been manually added correctly, as described in Step 2 of the DW Spectrum C2P Installation Wizard guide.

Three (3) basic C2P virtual cameras can be manually added using the DW Spectrum Client. These virtual cameras will be used to:

• Establish a placeholder (ex. CTP Overview1) for the placement of a live camera view. CTP Overview1 is used by the C2P Demo Wizard and not used after being deployed.
• Present text from the IP device as a camera view (CTP Camera2)
• Provide a user-defined (Procedure) in text format to inform the user of alerts.

Once these views are established, you will be able to run the proxy simulator to test the integration middleware portion of the installation before connecting to the actual IP appliance’s data stream.

 

Building C2P Virtual Cameras

The C2P software must be installed before virtual cameras can be built.

• Only virtual cameras 1-3 are needed to demo any C2P integration
• The URL for each virtual camera is identical, except for the unique “pushport” number.
• No username or password is required to log in to the virtual cameras

 

To add virtual cameras to the DW Spectrum Server:

1. Right-click on the Server and select Add > Device.
2. Select “Known Address” and add the first camera as:

 

3. Search for the camera and add it to the Server.

 

4. Repeat the above process until you have added the following devices:

 

5. Rename the virtual cameras as:

• CTP Overview1
• CTP Camera2
• Procedure

 

6. Configure each virtual camera to record Continuously and apply the changes.

 

7. Verify that the default image for the virtual cameras displays a “Waiting for Input” message.

 

Verify ConvergenceTP Event Stream

• Verify that the ConvergenceTP Event Streaming Engine is running. This is done by going to the Windows start menu and selecting “ConvergenceTP Event Streaming Engine (ESE)”.
• Review the ESE real-time log panel that is displayed to see if any errors are being reported.
• You can also verify that the ConvergenceTP Event Streaming Engine (ESE) is running using a Google browser window.
  • Enter the IP address of the machine hosting the ESE followed by the port number 89 and \pushport1.
  • Example: 192.168.1.16:89\pushport1
• Check that Port 89 is not being blocked by a firewall rule.

 

If the ESE is working correctly, you will see the “Waiting for Input” splash screen.
 

 

 

For More Information or Technical Support

DW Technical Support:  866.446.3595 (option 4)

https://www.digital-watchdog.com/contact-tech-support/

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DW Sales:  866.446.3595                   [email protected]        www.digital-watchdog.com