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Finding the DW Spectrum Server Log

What is a Server Log?

A Server Log keeps a record of all Server transactions in basic text form. In certain cases to speed up and simplify a troubleshooting process you might be asked to provide us with Server Logs. 

How to find the Server Log:

Gathering Server Logs is slightly different on different Operating Systems. Follow the steps below for your OS.

Find the Log via the following paths:

  • Windows Standard Path: C:\Windows\System32\config\systemprofile\AppData\Local\DW Spectrum\DW Spectrum Media Server\log”           
  • Linux Standard Path: /opt/dwspectrum/mediaserver/var/log/

Sending the Server Log to Support:

  1. Copy the “log” folder and save it to your desktop or other location. 
  2. Zip the log folder into a .zip file. Logs can be up to 100MB in size.
  3. Coordinate with our support team to provide the log file (e.g. Teamviewer, attachment, etc).
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  • 24-Mar-2022