Finding Spectrum Server Logs with File Directory
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Affected Roles: Administrator, Power Users
Related Digital Watchdog VMS Apps: DW Spectrum IPVMS
Software Version: DW Spectrum 6.0
Last Edit: March 25, 2025
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Collecting Logs
Log files track the internal actions performed by DW Spectrum components. They are a crucial part when investigating an issue as they can help technicians to understand possible causes of the problem.
There are multiple ways for an administrator to retrieve Log files from a DW Spectrum System such as using the desktop client interface or going directly through the file storage directory in the host computer.
This article will outline how to manually copy logs through the application file directory.
Related Articles
- DW Spectrum – Configuring Log Files with the Desktop Client
- DW Spectrum - Modifying Server Logging Level with Web Admin
- DW Spectrum – Following Log Files in Real-Time
Digital Watchdog Media Server Folder
The Administrator and Power Users can manually obtain Server Logs directly from the Digital Watchdog Media Server folder. This method can only be performed directly on the computer hosting the DW Spectrum Server itself.
For Windows OS
To find Server and System logs:
- Open the File Explorer application on the server computer and navigate to the following location.
C:\Windows\System32\config\systemprofile\AppData\Local\Digital Watchdog\DW Spectrum Media Server\log
- The server and system logs will be available for you to copy from the file directory.
- main.log – contains the server log including server events, diagnostic information, and more.
- System.log – contains the system log including system events, license events, server start/stop records, critical issues, etc.
For Ubuntu/Linux
To find Server and System logs:
- Open the File Manager application on the server computer and navigate to the following location.
/opt/dwspectrum/mediaserver/var/log
- The server and system logs will be available for you to copy from the file directory.
- main.log – contains the server log including server events, diagnostic information, and more.
- System.log – contains the system log including system events, license events, server start/stop records, critical issues, etc.
For More Information or Technical Support
DW Technical Support: 866.446.3595 (option 4)
https://www.digital-watchdog.com/contact-tech-support/
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DW Sales: 866.446.3595 [email protected] www.digital-watchdog.com
