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Affected Roles: Network Administrator
Related Digital Watchdog VMS Apps: DW Spectrum® IPVMS
Complexity: High
Last Edit: January 28, 2021
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Video management systems (VMS) are bound to generate Internet traffic if a system is provided with Internet access. Because of this, some port management may be needed to allow access through network security for merged systems to communicate with each other.
DW Cloud™ is part of a Peer-to-Peer (P2P) network that allows DW Spectrum® users to easily connect with individual servers and merged systems.
When a user attempts to connect with a camera remotely, the connection will first be routed to the DW Cloud™ server, which will then direct the connection to the DW Spectrum® Server using the already established socket that was previously initiated. Authentication and connection will then be established between the connecting DW Spectrum® Client and DW Spectrum® Server, providing access to the camera.
The presence of a firewall or SonicWall can interfere with this P2P communication. This is why some network configuration may be required when using an Internet connection from behind a security wall.
This article will outline the relative port information required to allow access between DW Cloud™ and DW Spectrum® systems.
To allow a remote connection through a firewall or SonicWall with DW Cloud™ or a DW Spectrum® Client interaction, the routing and Internet security settings of your network may require you to use a specified address list.
Use the information below to whitelist your DW Spectrum® Server and DW Cloud™ services for remote connection:
**NOTE: When configuring a firewall or SonicWall, FQDN (Fully Qualified Domain Name) format should be used in order to successfully whitelist the specific services of DW Cloud™ and DW Spectrum®, as some of the endpoints do not inherently resolve to static IP addresses.
**NOTE: To learn more about how the DW Cloud™ connection service work, you may refer to the article DW Cloud Overview.
Required to connect with or to disconnect systems from DW Cloud™ and to maintain such connections.
https://dwspectrum.digital-watchdog.com
Required for remotely connecting to DW Spectrum® through DW Cloud™ services.
Required to synchronize DW Spectrum® Servers times with DW Spectrum® time servers.
*.rfc868server.com
*.vmsproxy.com
mediator.vmsproxy.com
**NOTE: All below FQDNs and IP addresses must be added to the pass list (not only your region-specific ones).
Main
relay.vmsproxy.com
United States
New York
relay-ny.vmsproxy.com (185.59.223.85)
New York (backup)
relay-ny2.vmsproxy.com (89.187.177.166)
Los Angeles, CA
relay-la.vmsproxy.com (185.152.67.150)
Chicago, IL
relay-ch.vmsproxy.com (107.191.50.210)
Сhicago, IL (backup) relay-chi.vmsproxy.com (89.187.181.221)
Miami, FL
relay-mia.vmsproxy.com (212.102.60.89)
Dallas, TX
relay-dal.vmsproxy.com (89.187.175.87)
Europe
Frankfurt, Germany
relay-fr.vmsproxy.com (195.181.174.35)
Amsterdam, Netherlands
relay-ams.vmsproxy.com (89.187.174.241)
Australia
Sydney
relay-sy.vmsproxy.com (207.148.86.247)
China/APAC
China (used for China users only, excluding Hong Kong) cn-north-1.relay.vmsproxy.cn (52.81.101.172) Singapore relay-si.vmsproxy.com (139.180.221.39)
United States
us-east-1.mediator.vmsproxy.com (52.7.195.88)
us-west-1.mediator.vmsproxy.com (54.153.53.233)
APAC
ap-southeast-2.mediator.vmsproxy.com (3.25.68.173)
Europe
eu-central-1.mediator.vmsproxy.com (52.58.51.230)
This resolves to the following IPs based on the client location:
speedtest.vmsproxy.com
Required to synchronize Server times with DW time servers.
time.rfc868server.com
us-west.rfc868server.com
frankfurt.rfc868server.com
singapore.rfc868server.com
Required to activate and manage licenses online.
licensing.vmsproxy.com
updates.vmsproxy.com
beta.vmsproxy.com
stats.vmsproxy.com
stats2.vmsproxy.com
tools.vmsproxy.com
tools-eu.vmsproxy.com