11/05/2025 - Release Notes - myDW Feature Update 2.0.79-8

Technical Bulletin

To: myDW Administrators and Channel Partners

Date: November 5, 2025

Re: myDW Update 2.0.79-8

myDW Feature Update 2.0.79-8

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Affected Product: myDW Cloud Service

New Version: 2.0.79-8

Previous Version: 2.0.78-7

Release Date: November 5, 2025

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New Software Notes

Feature Improvements & Changes

Active Storage Options

Updated UI to allow active storage as a storage item in Subscription settings.
Added ability to set up active storage when adding a subscription key
Users can now change the currently active storage item using the “Change” button.

System Organization

Modified to allow searching for System IDs of merged DW Spectrum systems and Recorder IDs in the Organization List (DW Admin or CP access only)

Subscription Key Management

When requesting a Subscription Key, an email will be sent to the Installer (CP) and to the “Key Manager” User Group.
It is now required to create a “Key Manager” User Group at the DW Admin level or to add an individual Key Manager user profile to the User Group.
A confirmation email will now be sent to users who request a Subscription Key after confirming their request in the UI.
Confirmation has been modified to send an email to the requesting party using an “Email to Requester” feature.

Inventory Reports

The ability to upload an equipment’s serial number (S/N) information to myDW has been added, so that it displays in generated Inventory Reports.

CVV Reports

Removed CVV Report step for selecting separate cameras; replaced with automatic analysis of selected cameras for CVV Report.

Recorder List

Clicking on existing recorders in the Recorder List will now offer a button to display a pop-up window that lists device details and a link to the camera count. Clicking the button will route the user to the recorder’s camera list and display device information including camera name, manufacturer, model, MAC address, and resolution settings.

myDW Free Trial Accounts

When an End User (EU) applies for a free trial of myDW, an EU Organization is automatically created in the system after completing email verification. Trial accounts can be used gratis (free of charge) for up to 60-days upon creation.
If a user who is invited to an Organization applies for a free trial, the following results now occur:
- Invitation email has expired – option to create a free trial Organization is provided.
- Invitation email has not expired – an error notification will display to inform the applicant that have already been invited to an Organization.
If a user applies for a free trial and re-enters new information before completing the verification and sign-up process, an email will be sent using previous Organization information that was last provided.
Modified the system so that users who have withdrawn can apply for a free trial Organization.

DWAIN Chatbot Support

DW Chatbot support for DWAIN chat has been added.

System Settings

An “Information” settings menu has been added that displays affiliated End Users has been added to Channel Partner level accounts.
A “Contacts” page has been added to End User level accounts that displays Information values that are set by Tech Support CPs.

Two-Factor Authentication

Added missing items (2FA setting) when querying the Organization list.
Upon initial signup, 2FA authentication via email is the default setting. When the user completes phone number authentication for their account, a 2FA selection option will display and automatically set their 2FA authentication method to “Phone”.

General Changes

Map markers are now reflected in real time through WebSocket.
Changed text color to provide information about the free trial (Dark mode, Light mode).
Changed the “All Required Fields” text to clarify to users that that all input fields are required.
Added Canada to list of national phone number options.
When adding/editing a recorder, the UI previously used “Type”. Changes have been made replacing “Type” with “Recorder Type” to clarify intentions with the user.
When recording fails, the Alert Type that was displayed as “Recording” has been changed to “Recording Failed”.
Modified logging out from the web link to moving to the myDW “Recorder List” page.
Changed “Send an email to your technician” message has been altered to “Send an email to your technician.”
Log is now hidden to prevent user confusion when viewing VMAX Recorder Permission log that is not present on the device.
When switching pages in the “Subscription Organization” list, the most recent page information is now displayed.
Date range is no longer reset when changing page numbers.
The length of guidance text ha been reduced from 50 characters to 500 characters. The Enter key can now be used and minor design changes have been made.
Added a camera count to the Organization List.
- List column order has been changed to Sub Organizations, Users, Recorders, then Cameras.
Removed the Terms of Service menu from the “About” page.
Updated the EULA to most recent version.
Changed the “Subscription” date filter to display as “~” and converted to UTC time.
Subscription storage has been modified to grant 1 GB of storage per registered camera if no key is registered.
The “Manage” menu is no longer visible for non-DW Organizations.
Detection condition changes to “Offline” when the recorder is not responding at all.
A warning is now displayed and saving is not possible when there is no attached file while registering a file in the “myDW Guide Setting” menu as a DW Admin level user.
When reducing a user or user group’s authority, the authority of the user is reduced to the group as well as the user group host.
Cameras now display sorted and numbered in channel order when viewing a recorder.
Changed from using the GPU-enabled HEVC encoder to using the libx264 software encoder to support WebM file.
Recorder Permission Level will default to “Custom” when not set as “Admin,” “Viewer,” or “Custom.”
Alert List is now automatically refreshed after deleting a recorder. Alerts belonging to the deleted recorder will no longer display.
Date notations set by Organizations have been changed to display in the graph.
MapView has been modified to reflect WebSocket events and update with the latest alert information.
Removed “Cluster” level adjustment tool from the mobile screen in the “Map” menu.
Changed text to use a line break instead of ellipsis when starting a new paragraph.
All items are automatically unchecked when de-selecting “Administrator” in the User Permission menu.
The Share overlay window will automatically close when clicking outside of the window.
Uploaded videos from multi-sensor cameras are now encoded with panoramic view.
Added zoom controls and guidance text for users when reducing the size of photos.
The “Local Storage” name has been changed from using the COVA’s UUID to a user-friendly name.
General UI appearance changes.

Bug Fixes

Modified system to allow Organization name duplication.
There were no restrictions to Organization names yet restrictions were in including the number of characters (3~100), use of at least one alphabetic character, and only the special characters ( ) _ - + = [ ] were allowed. Fixed.
Upon initial activation of storage, the content that could be adjusted would be displayed. Fixed.
Fixed an error that occurred when creating a recorder group.
Fixed a typo in the email template.
Fixed an issue where the service would immediately end when a database connection failed and changed the health check logic to restart the device.
Fixed an issue where users could not log in when the permission of the target Organization was deleted. Fixed so that users can log in to another permitted Organization instead.
There was an issue where the height of the DOM element surrounding the video player was not defined while sharing video. Height was calculated as “0” and video would not play. Fixed.
Permission information could not be obtained when logging in. Fixed.
When search time duration ran long, an index was created for the search table to shorten the search speed. Data beyond its retention period caused slow query execution when searching for data created on the same day. Fixed.
- The deletion query has been supplemented to delete all data older than one month.
Fixed an issue where “Close All” did not work while video loss or other alerts were occurring.
Fixed a typo in COVA Permission menu.
When setting the “Status” filter as “Warning”, the warning is no longer displayed if there is an alert of the same alert type on the camera.
Fixed an issue where the “not responding” warning would not occur under certain conditions.
Fixed an issue where Channel Partner users could access the recorder when invited to an End User Organization.
Fixed an issue where users would be recognized as a different user when logging out and could not check previous messages, preventing follow-up actions (e.g., checking previous chatbot conversations).
Issue where users without recorder permissions were redirected to a 404 page when accessing the Recorder. Fixed.
- Users attempting to access the Recorder page are now redirected to the starting page (e.g., the Recorder List, then to the Dashboard Map).
Fixed an issue where users could access the account when using the browsers Back button or other methods after signing out. Signing out now returns the user to the Login page.
Fixed an issue where the 2FA screen would reappear when clicking the Back button after completing 2FA authentication.
Fixed an issue where the count of abnormal restart events would not be listed for Spectrum or VMAX.
Fixed an issue where updating a DW Organization would display an error message while retrieving the target user in the Notification action. Target user search is now limited to the same Organization.
Fixed an issue where Alert Rules set as “Warning” would generate duplicate notifications/alerts if multiple rules are created for the same device.
Typos and grammatical errors in Toast Message. Fixed.

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New Software Notes

Feature Improvements & Changes

Bug Fixes

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