You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
Toggle navigation
Contact Tech Support
Request RMA
LOGIN
English
français
한국어
日本語
español
Welcome to our Support Center
SEARCH
Login to track your existing support requests.
TOP ARTICLES
Digital Watchdog NDAA Compliance Statement
IP Camera Streaming Troubleshooting Guide
Updating TeamViewer On Ubuntu 16.04
Network Setup For A VMAX A1 Plus
Enabling ONVIF On Hikvision Cameras
FQDN or Whitelist For DW Spectrum Cloud Access
Network Setup For A VMAX A1 (2.1 MP)
Connecting to VMAX A1 (2.1 MP) Using Pathfinder
Disabling Illegal Login Lock On Hikvision Cameras
Network Setup For A VMAX DVR
SECTIONS
Browse all
Analog Cameras
(9)
Adjusting Day and Night Settings for Analog Star-Light Plus Cameras
Auto Scan Tour Setup (DWC-PTZ20x)
Changing Analog Camera Resolution From 5 MP to 2.1 MP
Changing Analog Camera Video Signals to CVBS
Blackjack Series
(44)
BIOS Recovery Issue For DW Blackjack E-RACK (X9SAE1)
Blackjack fsck Boot Error (Ubuntu/Linux)
Blackjack MINI Drive Configuration in DW Spectrum IPVMS
Blackjack MINI Explained
C2P
(12)
Adding C2P Search Engine view to Spectrum
C2P Access Control Integration
C2P Camera Dispatcher and C2P Client User Manual
C2P Install Issues
DW HDSpotModule
(8)
10/07/2021 - Technical Bulletin - DW Spot Monitoring Module 3rd Generation Update
Adding A VMAX A1 Plus (5 MP) To An HDSpotMod
Adding Cameras To An HDSpotMod From Spectrum
Adding Cameras To An HDSpotMod From VMAX A1 (2.1 MP)
DW Spectrum IPVMS
(201)
Accessing DW Spectrum Server Configuration Documentation
Accessing the DW Spectrum Web Client
Activating License Keys
Actuate AI Integration
Encoders/Compressor
(6)
EC-How to factory reset DW-CP04
Password Recovery - ENHD16/EN4K16 Compressor
PTZ Setup For The ENHD16 Compressor
Recovery Firmware for Compressor (CPUHD16)
General
(14)
Digital Watchdog End of Life (EOL) Products List
Digital Watchdog End of Support Life (EOSL) Products List
Digital Watchdog IoT Compliance Statement
Digital Watchdog NDAA Compliance Statement
IP Cameras
(57)
08/26/2021 - Release Notes - MEGApix 9MP and 4K Firmware Update vA10.2.2_20210715
Adding An Arecont Panoramic Camera to Spectrum (Unstitched)
Adjusting Day and Night Settings for MEGApix Star-Light Plus Cameras
Applying DW Spectrum v4.1 DLL Plugin for MEGApix IVA/IVA+ Cameras (Windows)
myDW
(4)
myDW: Signing Up
myDW: Site Management
myDW: System and Health
myDW: System Report
Software Applications
(33)
Adding and Removing Sites in Pivot CMS
Adding A Site to C3 CMS
Adding A Site To DW ACS For Macintosh
Adding A Site To DW Mobile
Standalone Units
(110)
Adding and Managing Cameras for a VMAX IP Plus
Adding an ENHD16 Compressor to a VMAX IP Plus with RTSP
Adding cameras through NVRs web client
Adding CP04 And CP16 To VMAX IP Plus
Technical Bulletins
(84)
01/17/2021 - Patch Notes - DW Spectrum IPVMS Software Patch v4.1.0.32403
01/22/2021 - Release Notes - C3 CMS v1.1.4.73 Software Update
01/25/2021 - New Product Announcement - DW Launches New Blackjack Tower Server with 360Mbps Throughput
02/15/2021 - New Product Announcement - VMAX IP Plus NVR 3rd Generation Update
Webinars
(52)
Customer Webinar Recording: 4K Resolution over Coax Recorders and Cameras (8/28/20)
Customer Webinar Recording: Analog to IP Encoders and DW Spectrum IPVMS (6/26/20)
Customer Webinar Recording: Best Results from VMAX A1 Plus DVRs and Star-Light Plus HDoC Color in Near-Total Darkness Cameras (6/12/20)
Customer Webinar Recording: Blackjack Server System Configuration (6/25/20)
